7bone Burger Co - Table reservation

Visit date: 25th September 2023 Time: Around 20:20 21:20 Venue: 7Bone Southampton Upon our arrival, we requested a table for two. We were inquired about any dietary restrictions regarding allergens and were then directed to seat ourselves. After placing our food order, approximately 10 minutes later, a male waiter approached us and regretfully informed us that they were unable to serve the caramel wings due to a technical issue. They explained that the system kept adding them back automatically. As a result, we were asked to choose an alternative flavor. Since the buffalo wings were too spicy for our preference, we inquired about the gochugang wings. Unfortunately, the male waiter couldn't d...

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Ever since they opened their does in Portswood we've loved this place. I have hoped they open a branch in Bristol so I didn't have to miss out. Well after today's visit that has changed. Service is awful, customers walked out because of the wait. Trying to get staff attention was almost impossible. Food took ages to come and many tables didn't get it at all. Staff forgetting to give cutlery, napkins or to bring our drinks. On top of that the food was subpar, chips were cold, chicken wasn't much better and things are missing off the menu. The need to balance service with cost savings has been forgotten as this is now nothing more than a glorified McDonald's. The app is a monstrosity of poor d...

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Absolutey the worse experience! We were given the 'last ' table, almost sat in the broom store cupboard. April said she was one of the manager, very unmanagement material, when we complained, sis its Head Office decison, I said it was not like this in Portswood, and she replied well this is not Portswood. Really? Service was very slow, I have to send my fries back as cold, a real disappointing visit. should have said no to the table and gone elsewhere.

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We have always enjoyed dining at 7 Bone, but sadly we will not be returning to the Bedford Place location. The vegan burger recipe has been changed and now tastes like a cheaper supermarket version. There are items missing from the menu and the overall dining experience lacks the excitement it once had. It's disappointing to see this decline in quality.

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Heard great things however when we arrived they had run out of burgers !! Only had chicken ! Staff didn’t have a clue what’s going on

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