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"Very slow ?. Order was correct and good was OK."
Phone: +16184665177
Address: Godfrey Road, Godfrey, 62035, United States Of America
Reservation, Booking
City: Godfrey
Website: https://locations.arbys.com/il/godfrey/5509-godfrey-rd.html
Monday: 10:00 -23:00
Tuesday: 10:00 -23:00
Wednesday: 10:00 -23:00
Thursday: 10:00 -23:00
Friday: 10:00 -23:00
Saturday: 10:00 -23:00
Sunday: 10:00 -23:00
Dishes: 1
Categories: 5
Reviews: 58
My husband and I just went to this Arby 's drive thru 7:15 p.m. We were told that they had just cleaned up for the night and were not serving anymore people, however online and posted on the locations door it states that this particular location is open until 10:30 p.m. on Tuesday. This Arby 's has the worst customer service and customer experience in the Godfrey, IL area and never seems to disappoint on the dissatisfaction meter. If you 're looking for a fast food location that makes its own hours, provides sub par food and has a working staff that should be behind scenes more than customer faced THIS IS YOUR PLACE. If I could provide a negative star experience I would. How this Arby 's has...
I placed my order online in advance, but when I arrived, I was informed that my order wasn’t ready and it would take about 15 minutes. While waiting, I overheard a staff member mentioning that they were out of burgers, yet no one came to inform me that they couldn’t fulfill my order. When I approached the counter, I was told that my order couldn’t be completed, and despite requesting a refund, the staff member was very rude and said she couldn’t process it. I was instructed to contact corporate for a refund, which is supposed to take 3-5 days to reflect on my card. This restaurant definitely needs better management. I won't be returning.
If you go in there there will be a minimum of a 10 minute wait before you are acknowledged.Expect cold fries every time. I believe they drop fries about once an hour. So unless you just happen to be there at that time, they will be cold. Food is extremely overpriced for what you get.Pro tip: they have a bell in the dining room. It's meant to be rung when you have good service and leave happy. This is unlikely to happen. A better use for it would be to ring it to get their attention when they are ignoring you.
Ordered my food through the Arby's app. Went in about 1 minute before it would be done, lady up front was very kind and helpful. She asked if I had the mobile order and stated yes. She said it would be done real soon she wanted to wait to make the shakes until we got there, which I believe was very kind. She handed the order and I left. All of the food was amazing. I had the French dip and it was amazing! Book a table now
Had the worst fast food experience I've ever had. Waited 30 minutes after placing my order with no way to exitthe line. No apology, no acknowledgement whatsoever. They tried to give me a melted jamocha shake that had been sitting on the counter which I refused and had remade. Ended up with cold leathery chicken tenders and soggy room temperature curly fries. Will not return. Lesson learned.
We visited the drive-thru this evening around 3 PM in Godfrey, IL. There was a very pleasant and friendly young gentleman at the window. His attitude and personality were outstanding, which made the experience even more enjoyable. He truly seemed like a dedicated worker. Hats off to him!
This was the best Arby's experience of my life. The staff was friendly and in good spirits. The gentleman in the POLO who was an older gentleman was wonderfully kind and considerate of every order. The food was phenomenal, and overall was great.
Disappointing experience. You would expect a restaurant to take pride in its food, but the quality was lacking. The fries were cold and seemed pre-cooked from the previous day, leaving them hard and unappetizing. Book a table now
