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"simply leave this place after they have ordered a large hot coffee and nothing else than hire, whisper and laugh through the entire 2 minute process in the drive-thru and in the window!"
Phone: (+1)8476900650
Address: 1001 Busse Rd, 60056, Mount Prospect, US, United States
City: Mount Prospect
Website: https://locations.baskinrobbins.com/il/mount-prospect/1001-s-busse-rd
Monday: 04:00 -21:00
Tuesday: 04:00 -21:00
Wednesday: 04:00 -21:00
Thursday: 04:00 -21:00
Friday: 04:00 -21:00
Saturday: 04:00 -21:00
Sunday: 05:00 -21:00
Dishes: 10
Amenities: 3
Categories: 5
Reviews: 537
It's one thing for slow service but another for terrible service with an attitude! One thing I cannot handle is a POOR customer service. I go to this location because of how close it is to my place but my goodness. They need to step up their game! Drive-thru always takes FOREVER and people are rude and unhappy. I do appreciate people who are going out and still working during this time... it's a rough time for ALL. HOWEVER, if you're gonna be such a Debbie downer, stay at home and keep your misery to self. Currently DD has an offer- free medium hot/iced coffee on Wednesdays for the month of May. My father went and got the iced coffee. They scanned his coupon but made him pay. Due to his limi...
50/50 dishes they have their order right. whether this is a coffee or a sandwich of any kind, so check their bag / drinks before leaving. they have to repeat on the microphone several times, sometimes because of lack of attention. order everything that is supposed to be roasted (bagel) and it is like biting in a sponge. some are very nice, but they don't seem to care for customer service. slow drive thru. rude coworkers. I never leave a bad evaluation, but just today they are able to screw my order in -6 grad weather and hardly followed an apology with a light giggle. I ordered a $5 sandwich and got 2 rough donuts. only another car was in the line. When are you coming back? they mean that mo...
I had a request all day for ice, rocky road. so I drove through and ordered my usual, waffel cone rocky road on the bottom and mint chocolate chip above. I'm moving into the window, said the young man there that it was wrong. he told me that it doesn't matter that everything is in my own. I said I'm paying for it and as I ordered it. He said they told me that I shouldn't say how it should be. my first time here and not back. that happens sun 4:20 clock.
very bad customer service. I've made rules like I haven't been to dunkin' donuts yet. on Thursday, 11./18., at 15:45 a.m., there was, the one who worked must make a better job. have the wrong order, double price it and bad attitude to other customers too. please don't go there!
simply leave this place after they have ordered a large hot coffee and nothing else than hire, whisper and laugh through the entire 2 minute process in the drive-thru and in the window!
