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"Staff hides in back all the time, staring at phone. And no mobile pay.With a place like this it's all about customer service."
Phone: +15103205460
Address: 2036 Newpark Mall, Newark, 94560-5247, United States Of America
Reservation, Booking
City: Newark
Dishes: 2
Categories: 5
Reviews: 10
I hope management is reading this review. I got ice cream here today and your employee who's name starts with an S and wears glasses did not wear gloves to make my ice cream and also, used their non-glove hands to contact my waffle bowl with their fingers inside to bring it to the counter. After that, the ice cream was put inside my waffle bowl. It goes to show this employee is not aware of handling ice cream in a sanitary way. A suggestion is to post a reminder near your employees to wear gloves and not cross-contaminate from non-gloved hand contact. One more thing. The worker had to touch my debit card to swipe and pay for the ice cream. Imagine how many times he touched other people's car...
B Lol. Went in at 5:48 on Sunday the girl says they are closed. I ask what are normal business hours. Does not respond. Mind you I have my three kids it was a basic ice cream chocolate with Kit Kat. Another man comes out and says we close at 6. So I look at my phone and say it's 5:48 can I order my kids ice cream or not ? He says sure. Great. And then ms. Girl has a moody boo boo face. The whole time and side eyeing him. He then says they don't have the toppings. I say if you're not closed I don't get it. They deny my order and I'm thinking it could've been this super fast easy order for two kids instead I got some half a response and dumbass attitude. If you're not closed then take peoples...
Do not come here! I would give zero stars. The guy working there on 1/15/2023 should be removed or reprimanded. We placed an online order and it stated it would be done at 3:15pm. Arrived at 3:35pm. Showed up and while waiting in line, the employee sees a friend and lets him cut the entire line. Then when getting to the front he not only forgets to make our online order he has have us retake it. He wore NO gloves making our ice cream. Management here is terrible and customer service is terrible as well. First time at location and most definitely last. Would rather drive 30 minutes the other way to avoid these guys. Book a table now
Worst customer service. The manager Denise has no clue how to talk to customers. She was rude and very Condescending. I had issue with my melted ice cream. I also ordered two of the same size one had half of size of the other ice cream. I asked her why? She said because your were given half scoop. I asked why? She rudely told me, do you want to pay more? I will put some more. I was simply asking why half scoop, why not same size as the other one. I paid the same for both. She was very incompetent as a manager. I will never go there again.
Cold Stone located inside Newpark mall. Stopped here a few times in the past prior to pandemic. Always seen long lines for ordering. I think they are one of the few shops still around in Newpark Mall. Staffs are always friendly and chatty. Service is very fast as well. Ordered Coffee Lovers Only on my last visit and it took barely couple of minutes to be ready. No need to mention that it was great one of my Cold Stone favorites! Please do visit if you are at Newpark Mall. Recommended.
Smoothies is on the menu, but the server said they don 't make smoothies anymore.If you buy anything, make sure you ask for a lid, or use somethiing to shield it when you walk out. Why? Cobwebs that tangle the Cold Stone Creamery sign high up at the store front may add free topping onto your order anytime!Newpark Mall itself looks miserable, its stores are unwelcoming, workers seem bitter, retail there is barely surviving...
The business hours for this location is not accurate on its website. Website, and Yelp, says open until 9 pm on Fridays, but it closes at 8pm sharp. Book a table now
Amazing. All I want to say is that this is my favorite ice cream shop ever! I always add brownies to my ice cream and they never disappoint!
Staff hides in back all the time, staring at phone. And no mobile pay.With a place like this it's all about customer service.
