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"New owners- extremely friendly staff. Big portions and lots of toppings. Delicious ice cream."
Phone: +19258751333
Address: 2680;2682;2686;2688;2690;2692;2696 Dublin Boulevard, Dublin, 94568, United States Of America
Reservation, Booking
City: Dublin
Monday: 11:00 -21:00
Tuesday: 11:00 -21:00
Wednesday: 11:00 -21:00
Thursday: 11:00 -21:00
Friday: 11:00 -22:00
Saturday: 11:00 -22:00
Sunday: 11:00 -21:00
Dishes: 2
Categories: 5
Reviews: 60
Came here today and my friends and I were accused of stealing even though we paid for all our ice creams. They mixed things up and said it was our fault and continued to argue with us even though we had proof and told them to look at the security footage. When we told them to look at the footage, they got mad and started to accuse us more by saying we went to the back of the store to throw away the ice cream to try and get a new one, and saying they did give us one, which they didn’t. Then, they claimed to have the other ice cream we ordered in the freezer right behind them, yet continued to say they gave that same one to us. Kid-friendliness: They were a little rude and accused us of someth...
Do NOT buy from this location as they WILL rip you off on portions. We ordered 2 gotta have it portions and the cup was not even filled to the top. When I called to complain, I spoke to a heavily accented Indian man who insinuated that the Uber eats driver stole ice cream from our orders. He's an absolute LIAR. Won't let me talk to the manager or owner as he never knows when they'll be in then hung up on me. I'm quite certain he's the owner as he spoke with the authority of one. I've called corporate to inform them that of my experience and hope others who experienced the same will as well.
Asked for the Apple Pie flavor and the young male employee who served me made me pay for a $6 cup with Vanilla Ice Cream with apple chunks in it. Nothing in relation to what the item is, nor did it have the toppings on it either. If I wanted to ask for vanilla with apple slices, I would. I asked the employee to look over my order and what was in the cup I ordered again, and said I need to pay for another one. I didn't even eat out of it. Will not be returning back to this location.
The owner, does not seem very happy to be in charge and does not seem to have a good training in customer service, does not smile or is just a racist man who is annoyed by serving Latino clients. He has a horrible attitude and the ice cream are served with ridiculously diminished toppings compared to other stores. It's like the owner is extremely concerned with cutting costs. Well someone also tell him that he is also reducing clients. I will not go back there! Book a table now
The owner, does not seem very happy to be in charge and does not seem to have a good training in customer service, does not smile or is just a racist man who is annoyed by serving Latino clients. He has a horrible attitude and the ice cream are served with ridiculously diminished toppings compared to other stores. It's like the owner is extremely concerned with cutting costs. Well someone also tell him that he is also reducing clients. I will not go back there!
The ice cream that comes from here is consistently good and doesn't really falter. They always have enough ice cream to get through the night. The issue I have with Cold Stone is how dated looking it always appears inside and sticky the counters are. Plus they typically get DoorDash orders wrong which is annoying in of itself. But regularly they are pretty good.
Indian kulfi flavor!!! . At coldstone!!!And the taste was pretty close to authentic stuff. This is the only coldstone outlet serving this flavor in bay area.Staff is also very friendly and ever smiling.
Bought more than 15 dollars of ice cream and asked him for some cups to eat from and he said we have to pay more money. Way to nickel and dime your customers. Bad attitude, will not be back Book a table now
German chocolate cake flavor is my go to whenever I have a bad chocolate craving. Hits the spot every time!
New owners- extremely friendly staff. Big portions and lots of toppings. Delicious ice cream.
