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"Elevator is out of service. Inadequate stairs. No excuse for a major hotel."
Phone: +18584815900
Address: 11915 El Camino Real, San Diego, 92130, United States Of America, S San Diego
City: S San Diego
Website: https://www.hilton.com/en/hotels/sancedt-doubletree-san-diego-del-mar
Dishes: 2
Amenities: 2
Categories: 5
Reviews: 2852
Room was clean. Front desk upon arrival was sweet and kind. All doubletree chains offer the cookies which were tasty. The restaraunt staff were SUPER unfriendly and unhelpful. I had 3 coupons for breakfast, I went down before my other 2 people were awake to have coffee until they woke up- and was met with an angry couple ladies who were refusing to give me coffee to sit in the lobby and wait for the other 2 guests who were with me. Hurting no one, I just poured a cup of coffee and sat down- not thinking anything of this BECAUSE IT IS NOT POSTED ANYWHERE YOU CANT TAKE ANYTHING TO GO FROM THIS PLACE. So, not only can you not have ANY OUTSIDE FOOD OR DRINK IN ANY PUBLIC SPACE while the restaura...
This place is pretty bad. The elevators don’t work, our shower didn’t work, our chair have many stains, the beds are bad and so are the pillows. I stayed here for free for work and I will never stay here again! I can’t get out of the hotel because both elevators are broken and we have luggage. No one answers the phones!
Place is a dump. Elevators were messed up a year ago, and this time one was out of service. The repair guy rolled his eyes when I asked if they would be fixed this time, as if to say “nope, this cheap hotel wont just replace it”. Don’t stay here unless you like standing around waiting for the dang elevator all the time.
There were a few bumps with this experience. Hotel had only one elevator and understaffed. Despite that we still got our warm cookies and the jr suite is perfect fit for our family of 4. We were going to the zoo and legoland and this hotel was in between both.
Elevator is out of service. Inadequate stairs. No excuse for a major hotel.
