El Pollo Loco - Table reservation

The restaurant was messy, the cashier wouldn’t acknowledge me or other people and someone forgot to check for mobile orders, so I had to wait for 20 minutes for them to prepare the food. No one apologized or acknowledged the mistake. They finally gave me my food and the soda was leaking all over the counter and my cup, overall just kind of a bad attitude. The food was well prepared and delicious. We did, however, ask for no onions on one item and got onions on it.

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Ordered the shredded beef birria. The beef had a decent enough taste to it, not too seasoned not overly bland. I did add my own seasoning. It came with dipping sauce, it didn't have any flavor. It just tasted greasy, like I was eating oil. The spicy sauce that I added was A1, it had a ghost pepper taste going on. I didn't care for the beans or rice that was in it, was tasteless. Priced was decent, probably won't return but it was worth a try

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I come here almost 3 times a week . Today was just another day , I was having a bad day however when I got to the drive thru Mr Kevin turned it around. He was very friendly and just a great vive all together. Definitely turned my mood around.

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I have eaten there twice. The second time was more disappointing than the first. There was very little chicken and avocado on my Chicken and Avocado Street tacos. The first time there was a good amount of chicken and it was tasty.

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I love El Pollo Loco. The food is great. The problem is that they are often out of what I want. Last time they had no breasts or wings. Another time it was something else.

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