El Pollo Loco - Table reservation

I've been going to El Pollo Loco for decades and this location has to be the worst. Every time I go in, there is a problem. I actually expect it every time I walk through the door. Sometimes I am overcharged, others my order is missing items. This time, they had no legs or thighs and it would 30 minutes before any would be available. I ended up going elsewhere for dinner.

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Poor customer service. Guy in the drive through window with yellow streaks in his hair tells me he only has one green sauce and that’s all he can give me for 2 orders of chicken. I ask for a single churro and tells me he can’t do that either. I’ve never had this issue with anyone else. I work down the street and will never come back here again.

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Staff are the main stars at this restaurant. They are very patient, and very helpful. Tried the tacos, and the chicken in them was a bit dry. The salsas and guacamole were good. The churros were ok. It’s a good place if you’re short on time and want to get in and out quickly.

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Maria provided outstanding service despite being very busy. So grateful for professional service. That’s why we eat here as often as possible. Food is great, too.

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Where’s the meat ? family of 5 couldn’t attempt to get full on the family of 8 meal

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