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"Poor service dirty tables horrible sandwich: Hook and ladder, had too much mayonnaise type sauce on it, threw half of it out.."
Phone: +14154085199
Address: Redwood Boulevard, Novato, 94945, United States Of America
Reservation, Booking
City: Novato
Monday: 10:30 -18:00
Tuesday: 10:30 -18:00
Wednesday: 10:30 -18:00
Thursday: 10:30 -18:00
Friday: 10:30 -18:00
Saturday: 10:30 -18:00
Sunday: 10:30 -18:00
Dishes: 0
Categories: 5
Reviews: 37
My husband loves their hook and ladder sub, so after a busy morning we decided to drop in for lunch. Upon entering the facility, I noticed that 2 of the food preparers behind the counter had substantial beards, beards without any type of hairnet or mask to protect the food from fallen hair. Is this not a health requirement any longer? If it isn't, owners of food establishments should take it upon themselves to make it a requirement for beards, unrestrained long hair, etc. My appetite went downhill from there.
I came in to Firehouse on a wednesday thinking i was just walking into another sandwich shop. I was PLEASANTLY proved wrong.i ordered the cheddar beef biscuit, which was prepared by a kind, welcoming, and friendly gentleman named Fransisco.Not only was the sandwich one of the best that i’ve had in a very long time, my conversation with Fransisco made me feel right at home.Firehouse subs will now be a staple in my diet, and i know i can count on walking out of there with a fully belly, and a happy heart.
Just had an absolutely delicious lunch from the Novato Firehouse. The Firehouse app (which is admittedly very buggy) had promised a deal that wasn't current, but they still happily obliged. I'm not sure they always have it, but if they do, order the King's Hawaiian Pork Slaw. Bonus: they have the coolest soda machine I've ever seen, with tons of options that you can customize with vanilla etc.
Just had an absolutely delicious lunch from the Novato Firehouse. The Firehouse app (which is admittedly very buggy) had promised a deal that wasn't current, but they still happily obliged. I'm not sure they always have it, but if they do, order the King's Hawaiian Pork Slaw. Bonus: they have the coolest soda machine I've ever seen, with tons of options that you can customize with vanilla etc. Book a table now
Got here right when they opened the two workers behind the counter were very sweet also really helpful! The receipt had no validation code for my survey both the man woman went out their way to help me try to find the code unfortunately we couldn’t find it but that’s okay! Service was great, very friendly they put my sandwich together quick! Thank you guys!
Ordered delivery. Tried the pulled pork on Hawaiian roll, it was so incredibly soggy and falling apart, practically inedible and hardly any pork — mostly just a mushy wet mess of a roll. Requested pickle on the side but they didn’t include one. Unpleasant. Can’t get a live human on the phone or even leave a message. How to lose a customer 101.
Good sandwich but service is sometimes very very slow. Just had to wait almost 45 minutes to get my sandwich. The guy taking orders just stood and watched and criticized as the one maker actually seeming to work struggled to keep up.
The service was friendly, but the food took FOREVER. Don't come starving. This particular time the ice machine was broken. This was my first time and probably will not return, even if it's really good. Book a table now
Very tasty subs with a good number of options. Ingredients are fresh. Also, the people working there and especially the gentleman who appears to own/manage the shop are super friendly.
Poor service dirty tables horrible sandwich: Hook and ladder, had too much mayonnaise type sauce on it, threw half of it out..
