Heritage's - Table reservation

I absolutely love heritage's. I used to work there. I find the quality of their hoagies much better because of the way they're put together. The past 2 times I've ordered from this particular heritage's it has been disappointing to say the least and tonight was bad. It started when I called to order ahead. The boy that answered the phone was rude, rushed me through my order, when I asked for a heritage size sandwich he yelled at me that he didn't have any heritage rolls, didn't read it back to me and confirm he got everything correct and then told me that it would be 30 minutes. We got to the store and my husband ordered a texan which comes with a quarter pound hot dog. My husband got a regu...

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Called this store ahead of time to ask if they sell pasta salad and if I could order a pound when I walk in. The woman on the phone told me I could order by the half pound but it 's cool if I order more than that. I spent my lunch break going to this Heritages to get the pasta salad for something I have going on later tonight. The lady at the deli part of the store seemed bothered that she had to stop what she was doing and help me. When I told her I had called and they said I could get pasta salad by the half pound but all that was out was a half cup she stared at me for a moment then said oh that must be what she meant. Although she did say she 'd go in the back and check, she came out and...

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Got a Heritage Tuna Hoagie. Was disappointed in the amount of tuna. It was practically not visible and I could barely taste it. I have had decent sandwiches there before but they are slipping of late.

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Cashier was very rude and didn't feel welcoming walking in or out.

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Employees need to learn some customer service skills ?

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