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"I placed an order, had it delivered, and the driver did not have any change. I was informed that they would come back with the £4-£5 change after their shift, but I have not heard from them since. It has been over a week now. I believe I should be compensated for the inconvenience."
Phone: +441438741168
Address: 12 Popple Way, SG1 3UJ, Stevenage, United Kingdom
City: Stevenage
Dishes: 6
Amenities: 5
Categories: 5
Reviews: 3873
Ordered at 6:27pm. Food was delivered at ten past nine. No apology. We were told it would be delivered by 8pm, and told by the English girl on the phone it was busy so that's why it would take an hour and a half. No problem, we've ordered from here before and like the food so we didn't mind. But two and a half hours for delivery, regardless of if you are busy or not is an absolute joke. The driver offered no apology for it being late and after calling at 8:15pm we were told by the girl on the phone yet again they were busy and it would be twenty minutes. So why it took them to deliever nearly an hour after that call is beyond me. Still though, the food is good. Not sure it's worth a 2 1/2 ho...
I was pleasantly surprised after reading some negative reviews about delivery and food here. Just Eat quoted an hour for delivery, but our food arrived in just 30 minutes and was piping hot. Maybe we were just lucky? The food was decent - we ordered sweet and sour chicken, Singapore noodles, crispy chilli beef, and fried rice. The chicken sauce was a bit bland and seemed watered down, but overall everything was edible. Despite the slightly high prices, I would use this restaurant again. My favorite Chinese restaurant in the Old Town doesn't deliver, so if I can't make it out, this will be my go-to for Chinese delivery.
Ordered at 6.10, estimated time of delivery 19.45 (fair enough for a Sat night in Lockdown). Food actually made it to my door at 9.15pm. OVER 3 HOURS!!! I could understand if I'd ordered late, but I ordered really early to avoid having to wait. Phone off the hook so you can't speak to them about it. No apology on delivery. Food not hot either. Requested partial refund on JustEast, just got a text saying the restaurant won't be refunding you. Reason: They had a busy night. Oh well that makes it ok then?!?! If you can't cope with orders from 6pm I suggest you stop taking orders.
Ordered a set meal for 3 online with delivery at 6pm given an estimated time of 7.40pm which although long we accepted as its lockdown. 7.40pm came and went, tried calling, constantly engaged. Got an updated delivery time eventually online now 8.40pm. Food eventually arrived at 9pm, missing item from set meal. Food tasted good but 3hrs is ridiculous. Won't be ordering again.
I placed an order, had it delivered, and the driver did not have any change. I was informed that they would come back with the £4-£5 change after their shift, but I have not heard from them since. It has been over a week now. I believe I should be compensated for the inconvenience.
