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"The cafe was shut by 3pm on a Saturday!! The store is open until 9pm. If you don’t want to run a cafe close it. Sainsburys is next door."
Phone: +441489798844
Address: Tollbar Way, SO30 2UH, Eastleigh, United Kingdom
City: Eastleigh
Website: https://www.marksandspencer.com/stores/hedge-end-1643?extid=local
Dishes: 1
Amenities: 10
Categories: 5
Reviews: 4009
We visited here for lunch, it was busy but I expect better standards. There were 3 people cleaning tables at a snails pace. Sadly not keeping up with people looking for seats. My husband ordered the tomato soup with a roll and had a scone and jam. He said the soup was delicious (which is why I've given 2 stars), his scone was stake and not very impressive. I had a jacket with cheese and beans. The potato was small for an average jacket potato. The beans were about a desert spoon amount wuth a sprinkling if cheese. No butter and nit butter offered. The potato was room temp and the beans were only slightly warmer. I would have complained at the time, but seeing how many people were being serve...
I went to the upstairs cafe at M S. Hedge End yesterday afternoon with my adult son. The cafe was not busy but we still waited for someone to bother to serve us. The cafe was not clean, the many empty tables were littered with dirty plates crockery we struggled to find somewhere clean to sit. The floor under the tables was filthy, covered with discarded food. There was no brown sugar or sweeteners Apparantly had been none for about 2 weeks according to one member of staff. My sons cappuccino was only 1/2 full when I asked for the cup to be filled he ended up with a cup of hot milk! Not a pleasant experience. I will not be visiting the M S cafe at Hedge End again.
I attended today with my daughter who for personal reasons struggles to eat out without planning ahead. She picked an item but I misheard and ordered else. When it arrived and wasn't what she was expecting she became upset. I explained this to Kat who discreetly discussed this with Sam in the kitchen. My mistake was quickly rectified without any fuss and lots of discretion. Thank you to both. No one can ever know the story behind those eating in the cafe and I can't thank them enough for their understanding.
Food and drink quality taken down a couple of levels, price not though. Sainsburys now better. Also opening times now reduced. If M S don't want to continue providing a café service why can't the store go back to what it was originally and have a food area between it and Sainsburys so a proper café/restaurant can take the business on.
The cafe was shut by 3pm on a Saturday!! The store is open until 9pm. If you don’t want to run a cafe close it. Sainsburys is next door.
