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"Since I moved 15 minutes to Haverhill, the quality has remained consistently good. I always appreciate the free General Tso's chicken that comes with a qualifying order. It's worth mentioning that the driver has always been the same."
Phone: +19783738880,+19783738882
Address: 701 S Main St, Haverhill, MA, 01835, United States
City: Haverhill
Dishes: 1
Amenities: 5
Categories: 5
Reviews: 530
Later, when my mom asked for another lemonade, I approached that same woman to request it. She curtly replied, "You have to pay for the lemonade. It’s not free. You have to pay, okay?" I found her tone to be rude and unnecessary. My mom even commented that it felt like we were being treated like we were clueless. I completely understand that extra drinks typically require payment unless stated otherwise on the menu. From that point on, I couldn’t even bring myself to look at her. A little advice: customer service is vital, and the way you communicate can significantly influence someone's experience. It's definitely something to be mindful of.
New Year's Eve was quite hectic, so I anticipated a long wait. However, the wait was less frustrating than receiving cold food. Why inform a customer that it will take an hour only to serve them cold dishes? I understand it was a busy night, but I've never experienced cold food from a Chinese restaurant before. It was quite disappointing.
If there is the same obnoxic waitress that gave the other customers reviews, it is definitely the most rude to hospitality. I don't understand why she has another job there. This is one of the many reasons why my friends and family do not come in here. Eating is good, this waitership needs a big adjustment.
On a Sunday I ordered this mistake when I showed up, it was $38 instead of $28 where I checked out. Rude interaction, my togo container burned through the floor, so I had quite the mess when I came home / not sure how much of my meal now melted plastic
Since I moved 15 minutes to Haverhill, the quality has remained consistently good. I always appreciate the free General Tso's chicken that comes with a qualifying order. It's worth mentioning that the driver has always been the same.
