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"The food at the Brandon location is good, but the poor customer service makes it not worth visiting. Every time I have gone, the service from the workers, both inside and at the window, has been terrible. Even when I try to avoid interaction by placing pickup orders, my order still ends up being incorrect and I have to return. I would recommend saving your money and dining elsewhere. On one occasion, when I asked to customize my bowl by adding chicken (and offering to pay extra), I was told it was not possible. When I inquired about getting chicken on the side, I was met with hostility. They need to improve their training and hire better staff. As it is, their current staff is driving away...
Monday: 10:30 -20:10
Tuesday: 10:30 -20:10
Wednesday: 10:30 -20:10
Thursday: 10:30 -20:10
Friday: 10:30 -20:10
Saturday: 10:30 -20:10
Sunday: 10:30 -20:10
Dishes: 10
Amenities: 2
Categories: 5
Reviews: 8022
When we got up, another customer who left us said good luck! We should have probably chased his warning. I love Pollo Tropical, but this place needs some work. The service is very slow, which is understandable when you 're understaffed, but there was a ton of people working. I tried to order a new tropical bowl that they have, the avocado has on them, but when I asked about all the toppings, I was told that I could not get them on that bowl, which makes no sense. The avocado bowl costs more, why can't you add the free toppings? I was told I could order a regular bowl and then add avocado, but the difference in price was just like $3. If the blows are included on a regular bowl and I'm paying...
This was my first visit ever to this chain. I heard great things about Pollo Tropical food! The Brandon location did not meet that expectation. There was trash left on tables and floor. Under my chair was a chicken bone and our table was sticky. The service was awful. The employee helping us was annoyed that I had to keep changing my order (three times) because they were out of many food items. He should have said something after the first time. I ordered the half chicken and a side of yellow rice and veggies. The rice was hard and crusty and the veggies were peas and square carrots. Not exactly what I was expecting! The chicken was dry. Service was also very slow and we were the only ones i...
I have dined at various tropical-themed restaurants before, but this one truly surpassed my expectations. Upon entering, I was greeted by an overflowing trash can filled with bowls, leftover food, and cups right at the front entrance. Despite only three tables being occupied, it was hard to find a clean spot to sit. Service was slow due to a long line at the drive-thru, and the food did not live up to the wait. The watery beans lacked seasoning, and my dark meat chicken was dry. When I requested BBQ sauce, I was told they had run out. It is rare for me to leave a negative review, but there were too many disappointing aspects to ignore. Despite an effort from the hardworking older Hispanic ge...
I've only eaten at Pollo Tropical one other time. I remember the chicken being super juicy and the sides being full of flavor. This time around I didn't get the same experience. I ordered a half chicken and rice with beans. The chicken was dry, had to use some of their sauces to get it down. The rice and beans needed salt but that could be just my taste buds. My daughter ordered a Cuban Sanwich with pork that was very good. The dining room is open so have a seat and take a load off. The facility was very clean, wet naps on the tables were very welcomed. They also offer drive through service as well as curbside for those not wanting to go inside.I would eat here again but I would double check...
The food at the Brandon location is good, but the poor customer service makes it not worth visiting. Every time I have gone, the service from the workers, both inside and at the window, has been terrible. Even when I try to avoid interaction by placing pickup orders, my order still ends up being incorrect and I have to return. I would recommend saving your money and dining elsewhere. On one occasion, when I asked to customize my bowl by adding chicken (and offering to pay extra), I was told it was not possible. When I inquired about getting chicken on the side, I was met with hostility. They need to improve their training and hire better staff. As it is, their current staff is driving away c...
