Potbelly - Table reservation

Worst experience of our lives. Two of us went to Pot Belly for lunch on this rainy day, we were looking forward to using some points that we had accrued from catering a corporate lunch. The GM was the rudest woman I have ever met, while we were in line, we mentioned that we were together for payment's sake, to which she responded very aggressively that they are understaffed and we would have to wait. I then added yeah, no worries, we just wanted to let you know that we are paying together. She then copped an attitude and said, I figured you were since you walked in together. (Walking in together does not equate to paying together). We waited patiently and then when it was time to pay, there...

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The person training the new staff shouldn't even be working with customers. I was sitting waiting for my online order when the long haired blond woman snapped at the customer at the register for asking for a bag. It was unnecessary that she acted like that. Once he left, she bad mouthed him to the new employee while other customers were in the restaurant. Then I continued to wait my turn as another person came in waiting for their online order. Since he walked up and asked if his order was ready, she said I will work on yours because the other person isn't here. I was there! So my sandwiches sat there getting cold as she completed his order. When I walked up asking about my order, she then r...

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I was getting a sandwich while a training was happening, and the manager explicitly told the team that if they couldn't find someone to fill in for them they still had to come in, in person, even if they're sick. They said they'd likely get sent home, but they had to at least check in.That's:1. Gross2. Violates ESST if the employee has a doctor's note, and I'm assuming Potbelly's doesn't offer health insurance to their part time employees so getting a doctor's note isn't affordable.I'm not surprised to see predatory and unsanitary work practices, but maybe don't announce it in front of customers.Also was asked for a tip at the register, so it's fun to see they know they're not paying their e...

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Ordered skinny chicken salad. There was so little chicken salad on it that is was mostly lettuce and tomato. Shame because it is a good sandwich usually) but has to be a sufficient quantity to amount to more than the fixins .

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Worst customer service I have ever experienced. I will never go back to this potbelly! The lady running the cashier has been extremely rude every time I've been hear. Never again!!!!

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