Sprinkles Gelato - Table reservation

My daughter and her friend visited the restaurant. They were on their own for the first time in a restaurant without any adults. The restaurant wouldn 't accept cash and they had to use the app. They had trouble getting the website/app working to pay for their food. When they asked for help, the reply was nobody else seems to be having trouble with the app and they were left to figure it out without help. I think they could have been much more helpful than to just leave the girls to sort it out. Eventually they got it working and managed to pay but it took them the best part of 30 mins to do so. Rubbish place.

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I was not allowed a straw for my refill and was informed that straws were only for milkshakes. Additionally, I was told that I could not have extra sugar or lemon on my pancake. My pancake arrived with my ice cream on top, when I wanted it served in a separate dish on the side. The lady wearing a white shirt was unfriendly and made my dining experience unwelcoming.

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The food was delicious and the service was prompt. The staff were very friendly. Unfortunately, the restaurant no longer accepts cash and all orders must be placed using a QR code from your table. This may make it difficult for elderly individuals or those who are not comfortable using technology or cards to dine here.

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Ordered a tea and a black coffee. Only 5 tables with customers. 29 minutes later the tea and coffee came. No apology or even an update on what's happening or why its taking so long....not impressed £3 for hot water and a tea bag. Terrible service

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Fantastic place to visit, highly recommend a visit! Try the “i love you to pieces” waffles or any of the waffles and pancakes) all awesome. Kids loved sharing one of the sundae jars, delicious! Great service a team as well. It’s 5 stars from us

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