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"The staff at the restaurant are very friendly, but be cautious because we ended up staying for 1 hour and 50 minutes and received a £100 parking charge. There were no signs indicating this, and it never crossed my mind that they wouldn't want customers to stay for that long."
Phone: +441389734702
Address: United Kingdom, G82 2, West Dunbartonshire
City: West Dunbartonshire
Dishes: 0
Amenities: 8
Categories: 5
Reviews: 1715
The drive thru is unbelievably slow! The first time I went I had told my friend I was going on the way to meet them and they told me that when she had visited before they were very slow. I was The only person in the drive thru and it still took over 10 minutes for 1 drink. I visited twice after thinking maybe it was just a bad day and the first time I went back the line was so long I just left chalking it down to just being 9:30 in the morning so there would be a lot of people getting coffee but the second time was around 11am so not a busy time at all but there were around 4 cars sitting in the drive thru so I parked up and decided just to go into the shop only to find that they had locked...
Since there are no other parking options for visitors to use, the parking company is making a significant amount of money. After receiving a £60 fine, I inquired with the staff about the machine. They seemed unsure about how much extra time you would receive by using it and mentioned that the machine does not always work properly. Additionally, they stated that even when it is functioning correctly, people are still receiving fines.
We had a great experience with our service and enjoyed eating a meal with two small children and had multiple coffees while feeding children. However when we returned home a few days later we found a bill for £100 because we stayed for more than 90 min. Starbucks needs to use its power to advocate for it's customers against outragous parking fees.
During a long journey home, my car broke down at the Dumbarton motorway services. Thankfully, the staff at Starbucks were incredibly kind and allowed us to sit in the store until closing time, saving us from sitting in a cold vehicle. Thank you so much to the amazing staff at Starbucks for their hospitality.
The staff at the restaurant are very friendly, but be cautious because we ended up staying for 1 hour and 50 minutes and received a £100 parking charge. There were no signs indicating this, and it never crossed my mind that they wouldn't want customers to stay for that long.
