The Cotton House - Table reservation

Ordered a takeway on a busy Friday night. Called at 4.30 and waited in the queue. Asked the bloke who answered whether I could order now for pickup just after 5. Was told that the best way to order is to download the app and ignore the collection time (which was 6.10), but put the time I want to collect it into the comments section. Asked if 5.15 was OK and was told if the order value was below £30 that would be fine, but above £30 it would be 5.30.Brilliant.Ordered £32 worth of Chinese food and sent OH off to collect between 5.20 and 5.30. Arrived only to be told the order wouldn't be ready until 6.10. OH explained the conversation with member of staff and was told that it would be put thro...

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Friday 1st October, 6 of us enjoyed a very tasty lunch in lovely clean surroundings. However what a pity the initial ‘welcome’ left a very bitter taste. We had booked well in advance (17 th sept.... after 8 attempts to have our telephone call answered, trying at different times of the day evening, I was placed number 13 in the queue) A young male answered and booked our table for 12.30.Imagine how we felt on arrival to be curtly told repeatedly by the employee that No booking had been made! Indeed she was extremely rude and accused me of pointing at her. I took exception to her confrontational accusations which were totally untrue. I showed her my phone records which proved she was totally w...

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This restaurant is an absolute gem. As you wait to be seated you are looking at beautiful fish and corals in a large marine fish tank. Its fab. The restaurant is beautifully decorated and has a great ambience. The service is attentive and efficient, they have many waiting staff just gliding around that place as its very busy. The food is extraordinarily good. Its modern and lighter than more traditional restaurants. I went back for a takeaway a couple weeks after our visit and again it was fabulous. I will return here over and over again, so glad I found it. To me, this is the perfect restaurant

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The food is mostly lovely, however every other week the prawn crackers are missing from delivery!!!! At £2.30 a time this is a nice profit. Reckon I am owed a free meal in prawn cracker refunds due. DONT PAY FOR PRAWN CRACKERS.

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Brilliant, heard this and sister resturant Tea House v v good and rumours are correct. Food fantastic, great service . Def visit again

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