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"I love toots. Kids eat free, which really helps the pocket. Food is always great, as well as the service. Lance was our server on a party of 10. He did an amazing job and kept a smile the whole time."
Phone: +16152238858
Address: 301 Sam Ridley Pkwy W, Smyrna, United States
City: Smyrna
Website: https://toots.com
Dishes: 9
Amenities: 6
Categories: 5
Reviews: 4766
Rob, our server was great. I see. And sensitive. He's the only reason they get two stars. Cold food, we?ll under the temperature needed for nutrition. The chili on the Mexican Sombrero Burger was almost room temperature and could not be eaten. Popcorn Shrimp basket was returned cold and then dressed again. Shrimp was better at returning. Broccoli was sub par. We actually didn't order it, it came with the shrimps you should bet. Had they replaced such a bad experience. Manager was in service, but could not be able to get food from the expo, servers were everywhere without direction.
We ate here three times and every time the service was really slow, but today was the last straw. We waited 45 minutes to sit, what was okay, it was busy, but after sitting we waited 15 minutes and nobody came and even greeted us. 4 different servers passed us and zero confirmed us. I asked a server if she knew who should take care of us and she hesitated and said yes, but no one ever came to take some sort of order from us. Then she continued to drop boxes at her table behind us and crash around the corner. Her food is decent and we loved her wings, but we will not return.
Our server, Rob, was great! Very friendly, regularly checked for us and made sure we had everything we needed. This time kept away from the catfish, because I am not sure if the seller has just corrected the bone problem. My Cajun grilled chicken salad was delicious, and was big enough to bring home a full box for the rest. I was recommended that the crushed chopped steak was delicious, although I wasn't a bite of it. I ate half one of his very big onion rings. Yum.
I ordered the chicken finger. The chicken was fine, I didn't care about the fries, but my mother loved them. She ordered the Cole Slav and sliders. She was happy with her order. This is a kind of "bar food " place that would not be my first choice, but my mother was satisfied so that I was happy. The waitress was great, just the right amount of attention. I would probably not return if my mother wants, but it was solid for what it was, so not my taste.
I love toots. Kids eat free, which really helps the pocket. Food is always great, as well as the service. Lance was our server on a party of 10. He did an amazing job and kept a smile the whole time.
