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"The food and service were excellent. The prices were very affordable."
Phone: +441324632222
Address: 1 Union Street, Falkirk, United Kingdom
City: Falkirk
Website: https://www.facebook.com/pg/masalaramfalkirk/about/?ref=page_internal
Thursday: 16:00-22:00
Friday: 16:00-22:00
Saturday: 16:00-22:00
Sunday: 16:00-22:00
Dishes: 100
Amenities: 25
Categories: 5
Reviews: 1432
Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at...
First time customers for a takeaway. Takeaway meal ordered at on a Saturday, which we all know is a busy time but if we knew it would arrive at we'd have ordered elsewhere. When we called to politely check on progress, we were...met with attitude from Leah and given the answer well that's what happens if you order via Just Eat !!!!!!!!!!!!!! don't think Just Eat will be happy with that attitude When it did arrive the driver went to Brightons first then Polmont !! it was disappointing. The nan, rice and pakoras were lovely to be fair, the lamb in the bhuna was chuch and the chicken in the Korma was like rubber. The price was which is a disgrace for the quality. Mutton not lamb and a broiler h...
Been a loyal costumer for years and never had a bad meal. Ordered on Christmas Eve and revived an odd looking korma with a hair in it. Phoned up to make them aware and woman was deny deny deny and bit my head off accusing...us of lying even though lying wouldn’t benefit us as I was just making them aware but she was nothing but rude very poor costumer service won’t be back. She reminded me off some of the owners on kitchen nightmares lol.
The food at this restaurant is delightful and the staff is wonderful. I will definitely return in the future.
The food and service were excellent. The prices were very affordable.
