"This hotel needs a major renovation. Really unacceptable for a Hilton name. Th bathrooms were disgusting, worn chipped doors and dirty floors. Carpet smells and feels and looks dirty. Do not recommend this hotel."
My wife and I recently went on a tour of Great Britain with Trafalgar Tours and this hotel was our starting point. We got there a couple of days early to get acclimated. This appears to be a slightly older hotel and that became quite obvious as our room had twin beds and the wooden bed frames felt like they were falling apart because they creaked really bad whenever we moved on them. The air conditioning didn't work rather which was annoying. After the tour we stayed here another week to explore London. Our room this time was a bit better but the toilet wouldn't flush half the time. We called the front desk and they said they would send someone up to look at it, but that never happened and w...
As we approached the hotel from the city center around midnight, I thought this might be a quieter part of London. According to my Pokémon Go map, there was nothing out here. The lobby didn’t raise any red flags as we walked in and noticed a few guests at the bar. The front desk was empty, but the night manager appeared quickly. He checked us in, gave us a £5 discount on breakfast, but didn’t provide clear directions to our room. We ended up wandering around the ground floor for a few minutes.
During our search, I noticed that beyond the lobby, things took a turn for the worse. When we finally reached our room, it felt like stepping back in time, reminding me of childhood visits to a quirk...
One of the worst hotels I have stayed in and if you check my reviews I have stayed in plenty. Stayed here twice. Not by choice. Both stays were aggravating at best. Room service never answered on my first stay. So on the second stay I decided to order at the bar to go. You can't do that. You have to order room service. My second room was much much tinier than the first. In the second one I could barely get my bag around the bed. I had to duck not to hit my head on TV continuously. There is NO power outlet in bathroom. So hairdrying styling had to be done sitting on the bed. You can't leave the bathroom door open. So getting ready you have to open it again and again. There is also virtually n...
"The rooms may be small, but do you really need more space for just one person? There's a shower instead of a tub, and while the washroom is slightly more compact, it wasn't an issue for me. There's still enough room for a desk and a chair right next to the bed. The staff is really friendly and helpful. The location is fantastic, right next to the Westfield mall and the train station, so there's plenty to do nearby.
I did find the TV, which is mounted in the corner, a bit intrusive as it sticks out. It wasn't until I left that I realized it can be adjusted, and I ended up bumping my head on the corner of it three times! While it's partly my oversight, it also raises the question: why was i...
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This is a good location for a hotel in London if you're not staying Central yet using Heathrow. Notting Hill is a 20 minute walk or a double deck bus ride from the hotel and all you need is a credit card to get on. London is filled with parks and Holland Park, just a few steps away is lovely, particularly in the springtime and summer. Westfield mall and the Tube station is minutes away by foot However, the best aspect of this hotel is the staff. From top to bottom, kind and sweet, respectful and after having been using this hotel for years: the FRONT DESK.
Probably the most disguisting Hilton I've been in. This hotel needs to be knocked down and renovated. The rooms are so small, you will keep walking into the bed and hitting your elbows. There's no where for luggage. The furniture is old and worn down. The shower is usually clogged and the water shoots out everywhere. The room stinks of London toilet. The only thing that is decent is the bed. Oh and it's in front of the big Westfield. Oh yes and the front desk staff all have an attitude and are rude as can be.
This conveniently located hotel used to be great. It is now a Third World Motel. The public areas are disgusting. Filthy carpets. Bathrooms have urine on the floor that gets cleaned up if you complain at the front desk. Rooms are OK, but the rugs to the rooms need cleaning. Room housekeeping is light but adequate. Breakfast buffet is a total ripoff. Try the Prêt à Manger that is a five to ten minute walk away and spend 6-8£ instead of 30£. I would not stay at this hotel again.
The staff here were fantastic and even provided us with a fan since our room was quite warm. The pool was large, but the hot tub felt more like a lukewarm bathtub. The spa resembled an understaffed gym with towels scattered around. On a positive note, the breakfast was delicious! The location is very convenient for accessing the underground, situated in a quiet and beautiful neighborhood.
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This hotel is not handicap accessible. They have some ramps but not into the restaurant and not next to various steps around the hotel in public places. Do you think they have even ONE bench outside the front door of the hotel? No, they do not. Not a single place to wait for a cab etc. It was so difficult to maneuver around this hotel we left after 3 days.
This hotel needs a major renovation. Really unacceptable for a Hilton name. Th bathrooms were disgusting, worn chipped doors and dirty floors. Carpet smells and feels and looks dirty. Do not recommend this hotel.
