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"THEY HAVE THE MEATS! And they were excellent. They also got my order right. If you haven't tried a jamocha shake, it's definitely worth getting one!"
Phone: +18163478170
Address: 1027 NE Rice Rd, 64086, Lees Summit, US, 64086-6360, United States
Reservation, Booking
City: Summit
Website: https://locations.arbys.com/mo/leessummit/1027-ne-rice-rd.html
Dishes: 10
Categories: 5
Reviews: 1899
I had a truly disappointing experience at this restaurant. Unfortunately, the Ruben I ordered was the worst I've ever had. I started eating it right away, and it was ice cold, as if it had just come out of the fridge. None of the sauces I requested were included with my order. When I went to ask for the sauces, the staff completely ignored me until I spoke up about what I was missing. Once I returned to my truck, I was dismayed to find that my sandwich was still cold and unappetizing. This was the first time I've encountered an issue with Arby's, a place I usually love. It felt intentional, and I couldn't shake the feeling that I might have been treated poorly because of the "Back the Blue"...
I wanted to stop by and try the chicken salad sandwich, and since I wasn't far from Arby's, I expected my fries and poppers to be hot. Unfortunately, they were cold, and the chicken salad sandwich was only warm. I checked the temperature, and it was at 58 degrees, which is too low for food safety standards. As someone who works in the food industry, I can tell that this was a significant lapse in quality, and it felt like a waste of my time. I even tried calling to express my concerns but didn’t get any response. Eventually, I did receive a reply, directing me to a website where I could provide my information and someone would get back to me, but nothing ever happened. I haven't returned to...
I registered on the app to use a voucher, but the person at the window told me they didn't have a scanner, so I couldn't redeem my coupon. This was very disappointing. I submitted the requested information through the link on June 2, 2022, and was eagerly awaiting their response. However, as of June 26, 2022, I still haven't heard back from Arby's. I submitted my information again using the link they provided, but once again, I've been let down by this company.
Arby's on Rice Road in Lee's Summit is my go-to spot for a quick lunch. Its location in the same plaza makes it very convenient. I always receive hot, fresh food, and the staff is incredibly friendly. Today, the manager even introduced me to their lemonade mixed with peach and strawberry—it's amazing! You all do a fantastic job! And as a side note, my fries are always served hot! Book a table now
The staff were incredibly friendly. When I showed up in my large truck, which couldn’t fit through the drive-thru, I knocked on the door. A welcoming woman came out to take my order and told me her husband is a truck driver as well. I really appreciate the extra effort she made to accommodate me! Thank you so much!
This restaurant has consistently struggled with management and customer service issues. If they don't plan to keep their dining room open, they should simply remove their sign. Is it really that hard to be straightforward and honest with customers these days?
It appears to be open, but the drive-thru is blocked by a cone. The signs on the doors indicate that it's drive-thru only. Why advertise that you're open with the lights on if you're not actually doing any business?
It was Black Friday, and the restaurant was lively, but every staff member was exceptionally friendly. The food was outstanding, and the entire place was spotless! Book a table now
The lights are on, but it feels like nobody's there. What's the point of having a drive-through closed off when there's a sign indicating it's drive-through only?
THEY HAVE THE MEATS! And they were excellent. They also got my order right. If you haven't tried a jamocha shake, it's definitely worth getting one!
