I always go to this location with my family shopping. But, I had a horrible experience with this location. I purchased two pretzels and I ask for them to be cooked fresh. This was yesterday March 21, 2023 at 8:00pm. I forgot the managers name and he was very rude. The woman that cooked my pretzels didn't watch the time on them. They were to busy laughing and talking with one another and didn't care about the customer. She let them burn up. Then tried to give me the burnt pretzels smh. They tasted disgusting and dry. I'm very disappointed with this location. I bought them because my 1 year old grandson loves them like me. He couldn't even chew them. I should have just got a refund and never o...
All pretzels were burnt. I told them and the girl did a new batch burnt again, the taste was awful. The cashier guy was eating and not at the register customers had to wait for him to notice they were there. I think the employees need training before they are left on their own. The manager left at 5 p.m and didn’t check what was going on. Who ever made the dough didn’t put the right amount of ingredients.
I went to sit down and noticed my pretzel was cold. I approached the staff to ask if it could be reheated, but the response I received was, "we don’t have anything to heat it up with." I wasn't offered a refund or even a fresh pretzel; the staff member simply turned around and walked away. I was really just hoping for a nice snack while shopping at the mall, but instead, I feel like I wasted my money.
At 12:15pm, I walked up as someone walked into the back area, I waited for ten minutes thinking they would come out. Then saw the light in the back turn off. I understand being short staffed and or needing to take a break. But either put a sign up saying so or communicate with customers on the matter, most will be more than willing to accommodate.
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I placed an online order and found out the pretzel I wanted was out of stock, which is understandable. However, the staff member at the counter was very helpful and kind, assisting me in choosing another pretzel. I've visited this place many times, and despite how busy it gets, they always make sure to take care of you quickly.
Pretzel bites had been sitting for awhile. Right after we sat down with our half warm, slightly soggy bites, I watched an employee check the bites under the lamp and throw several cups in the garbage. They could have offered us fresh ones. We would have waited. I won’t go back.
I ordered a pretzel and a bottle of water, but the staff seemed indifferent and showed little respect. While the food is consistently good, the service leaves a lot to be desired.
Pretzels stop being made by 645 or 7, so what you see is what you get if you show up around that time. They'll have already shut off the ovens.
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Mini-dog stuffed pork bites. That's all you really need to know. Well, maybe add cheese sauce to the mix. Alright, I'm finished!
Always super nice people. Not many of these places left but I'm really glad for this location and the staff.
Cinnamon Sugar Pretzel Nuggets Bucket
Pretzel Nugget Bucket Snack Pack
Cinnamon Sugar Pretzel Nuggets
Cinnamon Sugar Pretzel Bundle
Mini Dogs Bucket Snack Pack
Pepperoni Pretzel Nuggets
