"The cake was nicely made, but when I requested them to write "Happy Birthday," they misspelled it."
It 's been years since I 've been to Baskin Robbins; a friend and I went to celebrate a birthday. The ice cream was standard, and hasn 't changed since I was a little girl. However, there is much better ice cream available now and gelato is even better. But, the main reason, I am writing this review is due to the experience we had. Upon entering, a young male and female, behind the counter were talking behind the counter. And when they were not talking and flirting with each other, they were on their phones. All awhile, we were the only customers, and the place was so dirty. All of the seating and tables were dirty, not just 1 or 2, all of them. I had to pick one to be able to sit down, so I...
Baskin-Robbins saved our day! Icing on the cake is our usual go-to, but apparently they were unable to manage the recent storms and never contacted us about the cake that we ordered. On a whim, the night before our daughter's birthday party, we reached out to Baskin-Robbins. Given the short notice, they were unable to customize the cake, of course, but were able to write happy birthday and address it to our daughter. The cakes are not cheap, however, they taste awesome. And, who doesn't like an ice cream cake? It turned out to be a hit at our daughter's third birthday party. The sales clerk told us that it would not last longer than 10 minutes out of the freezer, but for us, it lasted probab...
I've been here a few times while accomplishing boring shopping tasks in this dull strip mall, and given they don't have a bar here I guess this is the best option for alleviating boredom by putting unhealthy things in your body.So, it's a Baskin-Robbins. You know what they have, you know the decor. It's corporate ice cream. It's slightly better than what you'll get at the grocery store, but of course far inferior to a local gelato spot.
The manager has agreed to refund me as long as I bring the cake back, and I was honest about the fact that two pieces were eaten by the kids at the party, but the rest is intact. I plan to return the cake tomorrow. While I appreciate the manager's willingness to issue a refund, I do wish I had been informed about the change in frosting options before placing my order.
Book a table now
I've ordered at this particular store before, but noticed that the cake decorating has gone down hill. Although the overall cake looked ok, the decorator did not use the right colors as was requested on my order slip. For such an expensive cake, you could at least spend extra time to give the customer what they ordered.
I got an ice cream cake from here with the Love Potion ice cream which is my fave on top of chocolate cake. The chocolate cake was meh, very dry, and not sure if that's required to be the base for ice cream. We ate the ice cream and junked the cake portion.
The ice cream is fantastic, and the staff are always diligent in their work. The place is consistently clean and well-maintained. It can be a bit pricey, but considering the generous portions, it's worth the cost.
Stopped in for a couple scoops today after lunch. Ice cream was delicious. Staff were friendly and attentive. Location was quiet on arrival, but hopping by the time we finished our treats.
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Cheap and subpar service. Owner is a real thrill. Treat your employees with respect especially in front of customers and children instead of yelling at them. Do better!
The cake was nicely made, but when I requested them to write "Happy Birthday," they misspelled it.
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