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"I ordered a chocolate milkshake, but received a rocky road milkshake instead. While this may not seem like a big issue, it was quite ignorant to substitute a plain flavor for one that contains nuts."
Phone: +12015889418
Address: Old Hook Road, Emerson, 07630, United States Of America
City: Emerson
Website: https://locations.baskinrobbins.com/nj/emerson/441-old-hook-rd
Monday: 05:30 -19:00
Tuesday: 05:30 -19:00
Wednesday: 05:30 -19:00
Thursday: 05:30 -19:00
Friday: 05:30 -19:00
Saturday: 05:30 -19:00
Sunday: 05:30 -19:00
Dishes: 0
Amenities: 2
Categories: 5
Reviews: 8
My daughter's birthday party was completely ruined because the restaurant did not have the cake she wanted. I placed an order for the birthday cake online a week in advance, but when I arrived to pick it up, it was not available. The employee claimed they had tried to inform me that they do not do special order cakes, but I never received any calls, messages, or cancellation emails. I was charged for the cake even though they couldn't provide it. They did not offer a refund or even an apology for the inconvenience.
Typical Dunkin Donuts, but the service is incredibly slow. It is so slow that I have started going to a location further away because the wait times are too long. I believe they are understaffed, as every time I go there is one girl working hard but struggling to keep up. The franchise owner needs to hire more staff, especially during peak hours in the morning.
I ordered a chocolate milkshake, but received a rocky road milkshake instead. While this may not seem like a big issue, it was quite ignorant to substitute a plain flavor for one that contains nuts.