When you walk in, you can expect decent service. However, the staff seems poorly trained when it comes to handling online orders. My order sat on a third-party app for 30 minutes, and when I called the store, they informed me that they didn’t even work with the app I was using. When I reached out to the service directly, they tried to get in touch with the store, but the store refused to answer. This isn’t just a staff issue; it points to a significant problem with management. The management appears indifferent, and the staff has no way to contact them once their shifts end. If you encounter any issues, you’re completely on your own. I wouldn't recommend ordering from this place unless you’r...
Wow. Ordered from this Baskin Robbins through door dash for my kids and their friends. They didn’t get a single order right. Not one. Three scoops of different ice cream? Nope. Not even close. One scoop of the wrong ice cream. Three sundaes? No. Just a single scoop of the wrong ice cream. No toppings. All milk shakes were completely melted liquid. Not like they were slightly melted because it’s warm. We live a mile away but couldn’t leave with all the kids here. We paid for a priority delivery and the app showed it only took 5 minutes to get to our house. Yet, how was everything wrong and completely melted? The worst I’ve had anywhere.
Came here a few days ago and was sad to see that all the whole milks and Chocolate milks in the fridge were expired. I pulled them out of the fridge to show the employee. Please check the date on fridge items. Other than that, I really like this place but that made me very upset. The employee let me switch the expired milk with an apple juice instead. If I come back I'm not going near that fridge.
Absolutely the worst customer service I’ve ever experienced! The establishment was also not clean, and my ice cream melted while I waited for the cashier to sort out an issue with my coupon. The staff was rude, and thanks to them, my National Ice Cream Day was completely ruined. The management could clearly use improvement. I will not be returning.
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I usually have no issues with this location however today several flavors were mislabeled and all the ice cream was melting .No customers in the store but I had to seek out the servers who were socializing. The server had a problem with English and this maybe account for the mislabeling.. Not up to B-R standards.
I ordered a chocolate milkshake at Baskin-Robbins, but it had an unusual taste, which resulted in severe diarrhea a few hours later. This experience raises concerns about the quality of the ingredients and food safety at this location. I won’t be returning!
Terrible, rude employees (franchise owners? . I don’t understand how this filthy place stays in business. How do you screw up Baskin Robbins?
2:40pm employee eyabu can't seem to answer simple questions about one of their menu item and seems not very happy with his job.
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Service is great. Just wish they had Strawberry Cheesecake flavor.. I came a long way for it but they didn't have it.
The guys who worked there for super nice! I got the praline cream ice cream and it was delicious!
Chocolate Mini Bites - Serves Up To 24
Praline Swirl Cake – Serves Up To 24
Splendid Mushroom - Serves Up To 12
Mini Roll Cake - Serves Up To 4
Vanilla And Chocolate Cupcake
No Sugar Added Caramel Turtle
Chocolate Chip Cookie Dough
Choco Praline Celebration
Praline Chocolate Delight
