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"Popped in for drinks cake at the weekend. Drinks were ok, cake very dry inedible. I returned it was issued a refund for the cake, very begrudgingly. Staff certainly need some customer care training."
Phone: +441992848556
Address: 1 Salisbury Square, East Hertfordshire, United Kingdom
City: East Hertfordshire
Website: http://bebocafe.com/
Monday: 08:00-18:00
Tuesday: 08:00-18:00
Wednesday: 08:00-18:00
Thursday: 08:00-18:00
Friday: 08:00-18:00
Saturday: 08:00-18:00
Sunday: 08:30-17:00
Dishes: 10
Amenities: 16
Categories: 5
Reviews: 979
Dreadful cakes dreadful atmosphere! Ordered 3 cakes and 3 teas, Victoria sponge was dry and all the filling had seeped into the sponge! Looked like it had been sitting on the counter for weeks. We asked to swap and exchanged for Biscotti Cheesecake, honesty not much better, very artificial, not fresh or home made, after eating my daughter had stomach cramps and then an upset stomach! The Bakewell was dry and tasteless, not good at all ! Asked for 3 teas, gave enough for 2.5 teas so had to go back for water top up and needless to say 1 weak tea as watered down! An awful venue, how hard is it to provide fresh cakes, 3 full teas!!!! Don’t waste your time or your hard earned money!!!!
My advice to Bebo is raise your game and raise it fast. In the current climate where people have less disposable income people will just vote with their feet and go elsewhere. It used to be a nice place to go for a light lunch and the building is lovely. But serving up anaemic looking toastie’s that are warm on the outside but cold in the middle followed by an anaemic looking panini (after I complained) along with stale crisps is not going to get you repeat custom. And if people do justifiably complain please take it on board, don’t challenge them and certainly don’t talk about the complaint loudly for the customer to hear while upstairs. Shocking.
The service at this restaurant is commendable, especially considering how busy it was. The staff works hard to ensure a smooth experience. They easily rectify any mistakes made when ordering quickly and without charging any extra costs. The breakfast here is also delicious.
Lovely cafe in the picturesque centre of Hertford. Lots of choice for breakfast/ brunch and lunch and lovely selection of cakes and pastries, all good value. Super helpful staff, tasty food and lovely atmosphere. Highly recommend.
Popped in for drinks cake at the weekend. Drinks were ok, cake very dry inedible. I returned it was issued a refund for the cake, very begrudgingly. Staff certainly need some customer care training.
