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"Our second visit. While we still enjoyed the food, we were disappointed by the service. We had a nine year old with us. Every course was very slow to arrive, but importantly staff should know to serve children first not last."
Phone: +14137347400
Address: Elm Street, West Springfield, 01089, United States Of America, Edenwold No.
City: Edenwold No.
Website: http://bellanapolima.com/
Tuesday: 11:00 -21:00
Wednesday: 11:00 -21:00
Thursday: 11:00 -21:00
Friday: 11:00 -21:00
Saturday: 11:00 -21:00
Sunday: 12:00 -20:00
Dishes: 14
Amenities: 7
Categories: 5
Reviews: 453
Our experience, more sedate crowds early in the week. Saturday night was just too boisterous for us, although it did quiet down by dessert. Speaking of desserts, somewhat of a weak point, although you can't go wrong with an affogato. Appetizers, pastas and mains are all cooked expertly. Service is friendly, pleasant, but not entirely professional. Solid wine choices, although you will pay dearly for the better ones. From our perspective, the best restaurant in the greater Springfield area.
We ordered food last night. Order was wrong, called the restaurant, a person called Melissa told us she was the owner, rude person, did not want to hear us, I didn’t want anything, just to let them know what happened. She hung up on us a couple of times. No problem, just never ordering again from this place. Good luck!
Annabelle was outstanding! She remained ahead on every possible ask or refill or anything we could've wanted. Other staff members served us as if it was their table and their customer. Owner Jerry makes every effort to greet his guests and this night was no exception. A+ rating all around,
Excellent dinner experience. Meals were very good, and service was timely and attentive. Temperature of meals was excellent, hot and obviously just plated prior to arriving at our table. Skillet Rigatoni was excellent. Ribeye very good as well. Overall, an excellent visit.
Our second visit. While we still enjoyed the food, we were disappointed by the service. We had a nine year old with us. Every course was very slow to arrive, but importantly staff should know to serve children first not last.
