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"First visit 2/7/2022. Drive-thru for lunch. Customer service was great, food was lacking. Little to no flavor in the meats. I had jalapeño sausage and sliced brisket with potato salad sweet potato fries. The pink lemonade was really refreshing."
Phone: +12817413289
Address: 2300 Smith Ranch Rd, Pearland, United States
City: Pearland
Website: https://www.bighorn-bbq.com
Monday: 06:00-21:00
Tuesday: 06:00-21:00
Wednesday: 06:00-21:00
Thursday: 06:00-21:00
Friday: 06:00-21:00
Saturday: 06:00-21:00
Sunday: 06:00-21:00
Dishes: 10
Amenities: 6
Categories: 5
Reviews: 1020
Picked up dinner on Thursday at the 288/South Fwy location. After waiting in the drive-thru for 20+ minutes, we checked to see if we had all of the food, we did and left. When we arrived home, the chicken tenders were overcooked, dark, hard, and crunchy.Burgers were overcooked and on the wrong bun, onions were not grilled, one burger had excessive amounts of mayo. We called thenight manager, took him a bit to come on the line, he requested that we send him pictures of the food. We did. He asked if wecould come back before 9 pm to bring the food back. We explained we were 20 minutes away and couldn 't make it before 9 pm. Hesaid he 'd share the picks with the general manager who would call us...
Very disappointed with this restaurant. My family I have came to this place for years and they always screw up our order. This time, they over cooked the burgers, the meat is tough and dry. A few months back they definitely burnt my burger (I don't evenorder burgers anymore) but my family decided to give it another shot. $9 for a over cooked burger (not including the meal) isnot worth it. There's been MANY times when this restaurant forgot certain items of our order (missing a meal). Last year weordered a party package they forgot to include chicken and brisket for a $300 food order. Yes we did speak to the manager andget the missing items, after 45 minute wait. I swear no more good establis...
I enjoyed this place they have a wide selection to choose from. It is a cafeteria style restaurant and the BBQ Chicken I had was tender and delicious. With my dinner I got to choose 2 sides Mac and cheese and the broccoli salad. The meal normallycomes with Texas sized white bread which I opted not to get. The portions are generous as I took a portion of my half chickenhome along with some of the salad.
Don't go there for breakfast. Just the gas station is open. Although they do have ice tea and some breakfast items. DO NOT get the honey chicken biscuit, it is a large McDonald's processed chicken nugget on a dry biscuit with 2 packs of honey. Taste likeballs. The smoked chicken taco was delicious though.
First visit 2/7/2022. Drive-thru for lunch. Customer service was great, food was lacking. Little to no flavor in the meats. I had jalapeño sausage and sliced brisket with potato salad sweet potato fries. The pink lemonade was really refreshing.
