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"I recently celebrated my son's 21st birthday at this restaurant and had a wonderful experience. It was great value for money and the food was exceptional as always. I have been here many times before and they have never let me down."
Phone: +441332523700
Address: United Kingdom, DE23 3TZ, Derby
City: Derby
Website: http://www.basmatiderby.com/
Monday: 17:30-23:30
Tuesday: 17:30-23:30
Wednesday: 17:30-23:30
Thursday: 17:30-23:30
Friday: 17:30-23:30
Saturday: 17:30-23:30
Sunday: 17:30-23:30
Dishes: 4
Amenities: 19
Categories: 5
Reviews: 1640
Conveniently located off the A38, the Bollywood Indian Restaurant has the makings of a good eatery. A charming, welcoming entrance, waiting area and welcoming staff are a huge plus as is the interior design and decoration. Nevertheless, the glitz and glamour is let down by so much. 1. 15 minutes to finally get a menu for a party of 9. 2. 30 minutes for Poppadoms to finally arrive. 3. A further hour for main courses to arrive. 4. The waiter had no idea which dish was what. 5. One dish was served twice whilst another was forgotten; the forgotten dish arrived 5 minutes later and tasted 'not bad '.... just tasted of 'nothing. ' A supposed rich cardamom sauce tasted like thickened gravy with a to...
I don't usually write reviews for takeout places, but I had to share my frustration about this place! We had never tried it before, but always talked about giving it a shot when we drove by. Big mistake. The food was delivered late and the order was incorrect. When I called to complain, it was a struggle to get them to fix the mistake. I had to explicitly state that I wanted the correct items. The customer service was lacking and my partner even mentioned that the staff member was rude. First impressions are important, but it seems like they don't care about that. My partner received his curry, but mine didn't arrive until over half an hour later. It was so bad that I couldn't even finish it...
Was really surprised by this as I was recommended that this place was good, I picked up the order and didn’t take too long to come out. When I got home my partners curry had a hair in it and there was about 5 or 6 peices of chicken in the madras. Cost £43 odd quid aswell so that was the worst bit. Expect a lot better if your paying good money. So yeah last time I’ll be ordering from here.
Takeaway disaster we ordered food at 5.15 it arrived at 7.30 after numerous phone calls as to it whereabouts even spoke to the manager after 7pm who just said we shouldn’t have been told it would arrive within 40 minutes. But 2 hours 15 minutes is a joke with no offer of discount we’re very disappointed
I recently celebrated my son's 21st birthday at this restaurant and had a wonderful experience. It was great value for money and the food was exceptional as always. I have been here many times before and they have never let me down.
