we are not going to be local in the botolph arms part of the sam smiths brewery, which is known for its rules we had used to not use phones and no music and of course no swearing it had a nice atmosphere and we have been served in the pub, how sam smiths wanting to do the present renter pulled in before the jailing happened as it was reopened, we were constantly going to but the renter began to sit and hear our talks pretend we would do other things he said soon also to his employees not to speak with customers. Only the management could then begin to go wrong with fewer and fewer customers there are signs everywhere! just eat before they go in there is a big sign no phones/no swear /ke cash...
As an ex-publican myself I can only feel sorry for the Landlord of this beleaguered pub. Samuel Smith, the brewery who own this pub, have him completely hamstrung. The list of things you cannot do in this pub is akin to being back in school....But a pub who doesn’t accept cards? In these COVID times especially? Apparently the brewery don’t want to have to pay credit card companies commission? Do they not realise that people spend more on cards? Indeed, we were about to leave (like very many others, apparently) but we found some loose change sufficient to buy one round. We would have stayed longer, but….. Apparently it’s only locals who drink here (they know to carry cash But this is a pub to...
The management is an absolute joke! Don't expect to get a drink if your not a local. We were previously told to raise a hand if you want serving. 15 minutes of holding a hand in the air and nothing! Totally ignored by the manager...who was to busy talking to and serving the locals. When he finally came to our table he told us to calm down, what a cheek! I told him we had waited 15 minutes for service for him to tell us it was only five minutes and they were rushed off their feet. They were not busy and not rushed off their feet!. I argued the point for him to tell the other people at the table to control your friend And he wasn't going to serve any of us. This made me absolutely furious! I c...
The pub has declined over the past two to three years. Prices of the drinks have increased dramatically and service levels have fallen. On our visits the pub tables were dirty and sticky and the place needed a good clean. There was no food on...offer on the day of our visit. The list of rules that must be obeyed are like those from a Borstal. I even got scolded on an earlier visit by getting out my mobile phone to check in as it was a legal requirement then! The pub use to be a busy hub and in the summer the beer garden was once crowded. I cannot truly recommend it. My fear is that given its location and dwindling trade it will soon become just another housing development site.
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we called the pub to confirm that they could make 30 people do that. we drove all the next day to a funeral so some of us travel from liverpool. when we arrived, we sat separately and. eating was recommended, could take an hour, even for a chip bow. a few people were in their phone trying to run people into the pub, but were boiled, including my older nan to get from their phone. no phones is the strangest rule that I would ever go in a pub that is good, but polite and general people skill would not go a miss and she would probably need more. it is one of natives close to me and is massive on the hill. on the top the pub is still as beautiful as ever.
from the outside the pub looks beautifully surrounded by many outside areas. As soon as you get inside, there's an old, tired smell. the interieur is very dated, not appealing at all, no music, no atmosphere, felt very unpleasant. the staff was very friendly. but we did not stay for a drink, as under 18s not allowed. also no phones allowed, I understand the concept, but seems a bit strange in view of this modern day. 7 clock on Friday night and no customers? I understand why now, no wonder they don't get any business. a shame, as the anesthetic has potential to be a really nice restaurant, but completely opposite vibe inside.
The actual workers aka bar staff are awesome. However if you want to be treated with any level of respect by the landlord I would suggest you take a pencil case and make sure when your name is called at register you call out. Unfortunatly...unlike the staff the landlord, does not appear to have a clue how to interact with fellow humans, and as such do not expect to be treated as one. Very sure the aim is to have as few customers as possible so there is less for him to worry about and for that I don't blame him on what he's paid. Such a shame as the lovely pub we have is now a place to avoid.
It’s a shame that such a lovely pub is being ran by a man that hardly shows his face and has the personality of a wet flannel. I’ve infrequently visited the pub for for over 35 years and I’ve always enjoyed the place but with...the long waiting times, poorly maintained beer and a landlord that spends more time gawping at a CCTV screen (in a digital detox pub) than serving his customers, my infrequent visits will be even less now.
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excellent eating and beautiful staff. the food was hot and the torte was excellent. could not have been made welcome. can't wait to go back.
good prices and really good tasting beers good out door spaces and play area for the children. very pleasant
