Bridge Barn - Table reservation

The lack of customer service at Bridge Barn restaurant is appalling and dire. Despite booking online the evening before, I arrived to find the building closed. After contacting the central office, I finally spoke to the manager who informed me that the building had been closed for a week, despite the website still accepting bookings. Promises of callbacks were unfulfilled, and my attempts to book a midweek lunch using Reward vouchers were unsuccessful as the restaurant was only open on weekends. Multiple feedback submissions resulted in no response, leading me to believe that there is no interest in maintaining customer satisfaction. This experience, coupled with the rundown premises, leads...

• Useful
• Not Useful
• Reply

Terrible experience. Arrived 15 minutes late to my reservation due to traffic, only to be rushed to order. Starters were alright but waited an hour for mains, which were disappointing and overly salty. Only saw 2 other tables in the restaurant, so not sure why the delay. Staff were on their phones instead of attending to customers. Definitely won't be returning. Save your money and dine elsewhere.

• Useful
• Not Useful
• Reply

I have been a regular at this restaurant for years, but it seems to be on a downward trend. The staff remains friendly, but the decor and furniture are looking worn. The chairs in the bar are patched up with duct tape. The food was terrible - cold and inedible. There were multiple items on the menu that were not available, including the Sunday roast.

• Useful
• Not Useful
• Reply

Unfortunately this branch has got worse as time has gone by. The quality of the food is terrible and is not the same standard as other local beefeaters

• Useful
• Not Useful
• Reply

Great food, good value for money. Staff very friendly and polite. The decoration is a little bit dated and requires updating.

• Useful
• Not Useful
• Reply