Bucharest Grill - Table reservation

Just friendly customer service advice. We are still not sure if Covid 19 is entirely over. It was very troubling walking into your establishment yesterday, and it was extremely filthy. More disturbing was the staff standing around talking and not making sure the store entrance was presentable. It was a spill when I entered the door where the free magazines sat. I felt like I was going to fuss like it was my house! I had to realize that I couldn't check them. ? Long story short short story long….it was very untidy and unwelcoming. I am glad that I didn't wake up with food poisoning because I was very nervous about how the kitchen looked. Do better management — that restaurant looked like a hi...

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Tried Bucharest at another location, and it was THE best shwarma I've ever had. Decided to stop in at this location out of convenience and wanted my husband to try it out. We waited for 35 minutes for 2 shwarmas... which didn't bother us at all, but our food was cold when we finally did receive it. We did not want to wait another 35 minutes for hot food.Front of house staff was very lackluster... looked as if they couldn't be bothered with customers and had poor attitude when they did have to communicate with customers.I'm sure you have enough business to not care that we will not be coming back, but I highly recommend that others choose a different restaurant.

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Terrible customer service, when I called to place my carry out order, that should have been a red flag. This was my 1st time patronizing this franchise. I was trying to support neighbor businesses. When placing my order, the associates phone etiquette was less than desirable. When picking up my order, I received the same energy, as if I was undeserving of courteous customer service. I did notice how young the staff were. Maybe a little customer service training would help. As it stands, the food was mediocre at best, not worth the money for disrespectful service.

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We stopped at the Bucharest in Livernois The Avenue of Fashion for lunch. This establishment is primarily an order and pickup restaurant. There are high-top tables and chairs for eating in. There were 5 of us. We walked in and ordered to eat in. The order took a long time, but the food was good. Keeping in mind the type of business not bad.

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Girl at counter acted as if I was disturbing her ny asking for my order. Not very polite, Just looking for a pay check. Good food just like other locationsFood: 5/5

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