I took my children out for Easter dinner, and my experience was quite disappointing. My 21-year-old daughter, who has a valid passport, was denied a margarita. The manager insisted that she needed a state ID to accompany the passport. It's hard to believe that someone in that position could make such a mistake or be so poorly trained on acceptable forms of ID. This was by far the worst dining experience we've had, and we won't be returning. In fact, I plan to share our story to warn others about this location of Buffalo Wild Wings on North Dirksen. It’s truly disappointing.
As an update, the general manager offered me a $25 gift card to encourage us to return. However, that wouldn't even c...
Definitely will check every bit of my order before leaving. First, NO RANCH NO CELERY/CARROTS with our boneless wings! Second, no chocolate or caramel syrup on the “loaded” ice cream ! Third I unfortunately forgot to add the appetizer I wanted so Imade a second order it was cold and sitting on the back I had to return inside to retrieve it . Fourth the entire meal (2 10piece wing meals with fries all cold didn’t have any heat to it (warmth it’s sat on a shelf with no warmer even my icecream desert was left on the shelf in a bag to melt. Very disappointed as I could of spent half the cost ordering from a pizzajoint for what I paid for to take home tonight . I feel I just wasted $40
When we arrived at the restaurant, we were informed that they do not use OpenTable, despite having made a reservation through that platform. This caused quite a bit of confusion with the hostess, who seemed to think it was our mistake. We ended up waiting for 45 minutes to be seated. It was a busy Saturday night, and since we didn't really have many other options, we stayed put, even though we were hungry. The food and service were average, which is what we expected given the circumstances. The management should address this issue and remove themselves from OpenTable if they don't actually use it. Doing so would alleviate some of the stress for both the staff and the guests.
When we arrived at the restaurant, we were informed that they did not use OpenTable, even though that’s how we made our reservation. This caused quite a stir with the hostess, who seemed to blame us for the confusion. As a result, we ended up waiting 45 minutes to be seated. It was a busy Saturday night, and we didn’t think heading elsewhere would save us any time, especially since our group was hungry. The food and service were average, as we expected. Management really needs to address this issue—if they’re not using OpenTable, they should remove themselves from the platform. That would alleviate some stress for both the hostess and the guests.
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when we arrived in the restaurant, they told us that they did not open table (but so we made a reservation). it caused a great excitement with the hostess just mention open table. not our fault, but she thought it was. we waited for 45 minutes for placement. it was a busy Saturday night, so we didn't feel anywhere else to go, save us at any time and the group was hungry. Eating and service was average, but everyone expected. management should clean up the problem and remove it from open table if they do not use it. would take some stress from host and guests.
I made a reservation well in advance, but when we arrived, the hostess told us that they didn't accept reservations. She mentioned that she had never seen the online portal on OpenTable and informed us that we would have to wait at least 30 minutes, as there was only one waitress serving the entire restaurant during one of the biggest football games of the year (the AFC Championship). If you're in the area, I recommend saving yourself the hassle and heading down the road to Wings, Etc.
We haven't ever been before and my fiance got 10 traditional wings and they were bloody. The waitress told us that this is the 4th time this evening that it happened. The gentleman behind us had to have his food remade and they said his meal was free. Wespoke to a manager and we were given 8 dollars off and told that they were suppose to be pink. We will not go back and I will becalling their corporate office
So many workers and the manager walking around and there is a line out the door and nobody is helping them as we’re sitting here for our to-go order for 10 mins on a large fry. They weren’t understaffed tonight. Just nobody wanted to help.
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We went in a Friday might at 6 pm.. it was very busy and the noise level was through the roof. Our waitress was very busy and had a hard time making it back over to us to check and refill drinks. The food was great, no complaints there
My partner and I had a wonderful experience at the restaurant. We would definitely recommend it to our friends, as the atmosphere was very welcoming.
Traditional And Boneless Wings Combo
Fan Fave, Cheese Curd Bacon Burger
Izze Sparkling Juice, Clementine
Buffalo Ranch Chicken Sandwich
Southwestern Black Bean Burger
Fan Fave, Buffalo Blue Burger
Southwest Philly Cheesesteak
Fan Fave, Buffalo Mac Cheese
Selection Of Premium Juices
Fan Fave, Chili Queso Dip
