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"Visited hear again and all staff were so friendly especially dean, shannon however was awful again she glared at me from the back of the restaurant really hurt my feelings she really needs to take a leaf out of deans book!"
Phone: +441509672220
Address: Moto Services Junction 23a M1, DE74 2, North West Leicestershire, United Kingdom
City: North West Leicestershire
Website: https://locations.burgerking.co.uk/derby/donington-park-services
Monday: 09:00-23:00
Tuesday: 09:00-23:00
Wednesday: 09:00-23:00
Thursday: 09:00-23:00
Friday: 09:00-23:00
Saturday: 09:00-23:00
Sunday: 09:00-23:00
Dishes: 4
Amenities: 7
Categories: 5
Reviews: 5037
We received fantastic service from the Burger King staff this evening, in particular Dean. They were so kind and really looked after us, even going across to Costa to fetch hot drinks for us as their machine had been turned off. We were cold and tired having waited on the hard shoulder for an hour and a half and their thoughtfulness and general pleasantness (even before hearing our plight) was so genuine and heart warming making a difficult situation much more manageable. Our burgers and chips were really delicious and there was very little waiting time for a freshly cooked meal. Couldn’t fault it. Thank you so much.
Absolutely appalling attitude from Sam H (manager). I merely asked if I could swap the offered water from my vegan burger for a regular drink. Sam H extremely rudely stormed out of the back and flatly refused with not even an apology. I politely explained that I was not vegan but wanted to try the burger. He very rudely explained the reasons and offered no solution. If he was calm and collected with an apologetic manner things would have been fine. Unfortunately, Sam H lacks basic emotional intelligence, has a very rude mannerism and an inability to interact with customers. A poor choice of manager.
Stopped for some Doritos Flaming Hot Chicken Strips. Paid the obvious service station premium. It was a Friday afternoon, and surprisingly quiet, only 1 person ahead of me. Looked like there was only 2 staff so may have struggled if they had a sudden rush. Service was fairly swift. I used the self service machine which was easy to use. The area was airy and clean.
850 on a Friday evening and they want to shut. No burgers being cooked and no soft drinks. Why when you get north of the Watford Gap revert to the dark ages. Wouldn’t mind but they were the only hot food option open . Come on Moro sort your services out
Visited hear again and all staff were so friendly especially dean, shannon however was awful again she glared at me from the back of the restaurant really hurt my feelings she really needs to take a leaf out of deans book!
