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"Very poor customer service."
Phone: +441932570173
Address: Thorpe Park 2, Staines Road, Chertsey I-KT16 8PN, United Kingdom
City: Chertsey
Monday: 10:00-18:00
Tuesday: 10:00-19:00
Wednesday: 10:00-19:00
Thursday: 10:00-19:00
Friday: 10:00-19:00
Saturday: 10:00-19:00
Dishes: 6
Amenities: 3
Categories: 5
Reviews: 606
My 15 year old son requires a gluten free diet. He was in burger king Thorpe Park yesterday for fright night with his friends but was told there were no gluten free options. He sat down with his friends and the Manager came over and said although the chips were cooked separately and gluten free, they were cooked next to chicken so they could not guarantee cross contamination but they also did salads. My son said he would have some chips and the guy kindly came over with a box of chips and salad. My son thanked him and asked him how much and he told him it was on the house. I wanted to thank this guy so much, my son struggles whenever he goes out to fast food restaurants to find anything glut...
I am simply outraged, no other word describes the extent of my rage. I payed £8.49 on the virtual kiosk, which I must say was not responsive, my order number was 254 and when I arrived at the counter to collect, the number which was called was 249, I waited until 271 and there was no sign of my meal arriving. I walked up to the counter and asked to which the worker looked at the time on the receipt and refused to bring me my meal as the time on the receipt was from 30 minutes ago and he said it was a used receipt. I would call this visit nothing short of HELL. I would never go here again and this simply ruined my day which I was once looking forward to. £8.49 and my dignity down the drain. I...
had a full blown cockroach type thing on my arm, disgusting hygiene standards. the food was decent, but having a literal bug on me ruined it. food also overpriced, i paid £10 for a vegan burger and a coke, both quite small. need to sort out their hygiene because i won’t be going back on my next trip to thorpe park.
Expensive, but the best burger I had ever had at a theme park, soft bun and a tender burger : Was so tasty !
