"The employees were friendly, courteous, and professional. Pleasant attitude. Will definitely stop by there again. And the Fries were Hot!"
On October 23, 2022 I ordered a whooper jr. meal with cheese and Three packs of cookies.. After I receive my order I checked to see if everything was in the bag and it was but my problem was my cookies was cold and hard, so I pull back around to the drive thru and ask may I please get some fresher cookies?? The cashier told me they only make cookies on first shift but they can warm them up for me, I agreed. Which made my cookies worst..They warm my cookies up as I headed back to work and attempt to eat one of my cookies they taste taste like a day or two old.. also my cookies was hard as well. I tried to pull back in line and there was a line of cars I waited for about 10 minutes no movement...
I would normally grade them higher as this is one of 2 BKs that I actually go to. But this visit was frustrating. First the BK app didn't let me complete my order (first time using the app), I got out of the car and went to to l the door to ask for help. It was around 8:30 and the dining room was already closed. The gentleman who came out to help might've been the shift supervisor and he couldn't understand why the app wouldn't work as they were continuing to get door dash orders. So I went through the drive thru, gave them my orders, got to the window and the girl was very polite. I asked them to make sure my orders were right cuz I didn't live that close to the restaurant. Got home and ate...
I’m not sure who the lady at the window was this morning but she was rude as she could ever be! It took 10 mins for us to order THEN we got to the window the rude lady took my money then took another 10 minutes to give me my food that was literally sitting at the window getting cold! So I knocked on the window and told her I wanted my money back and she said what did you order? My bag is sitting right there! I gave you the money 10 minutes ago! You had no problem taking my money but couldn’t hand me the food sitting in front of your face!
The only photo I have to share is of the empty bag in my car. The cheese took me back to the 1970s, reminiscent of how they used to make it. It was incredibly delicious, fresh, and bursting with flavor! The fries were also freshly seasoned. I was truly impressed with the quality of the sandwich because I’ve been disappointed more often than not with fast food lately. It seems like prices have gone up while portion sizes and quality have gone down. But not today! Today, at this Burger King in Cleveland, everything was perfect.
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I guess the previous review has gone in the same night. I stayed in holiday inn over the street and only went to find the lobby doors around 19:30 clock. must have been understaffed. I went in the previous night and some of the workers were outside smoking a joint (can smell it) and scattered back into how I approached. the cash register was a nice young lady and eating was good and fresh. workers on the back played a game on their phones and sweated a storm. my review reflects my experience in both nights.
I grade on a curve, because many of the restaurants in this special area are not staffed by aggressiv, or in that did they lock their doors to any and foist people in never-ending drive-through queues. this bk may have been sloouow, but at least the employees were friendly when substaffed (only 2 do the actual work, including only 1 make all food,) they did not seem insulted that customers actually showed to order dinge, and eating that they have provided was actually good.
came on Sunday at 7 o'clock in the morning. woudnt takes command at the drive thru. I drove to the window and so the window would not open to speak. another car was behind me. since I saw the people in there. I went back the drive and the same. no service. we have been together
I had a quick and delicious dinner at Burger King. The original chicken sandwich, onion rings, and root beer I enjoyed were fantastic and left me quite satisfied. I appreciate the great customer service from the cooks and cashier during every visit. Thank you!
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This is the 1 on 84th and Euclid..the sandwich was cold but I over heard the manager explained it to someone else, that it was from the lettuce tomatoes etc.Food: 3/5
The employees were friendly, courteous, and professional. Pleasant attitude. Will definitely stop by there again. And the Fries were Hot!
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