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"The food was good, or at least decent for the cost. The restaurant's decor matched its theme. It is also wheelchair accessible, which is a welcomed feature. The staff were friendly enough, but could have been more attentive. Unfortunately, the disabled toilet was in poor condition as the toilet seat was not properly attached."
Phone: +442032491920
Address: Upper Southern Terrace, Ariel Way, W12 7GB, Hammersmith and Fulham, United Kingdom
City: Hammersmith and Fulham
Dishes: 0
Amenities: 12
Categories: 5
Reviews: 1553
Beyond disappointed and frustrated with the meal. We ordered 4 lunch deals. 3 chicken and one halloumi, cornbread and padron peppers. The restaurant was completely empty when we arrived and ordered. As we ordered, another table had arrived and ordered after us. 10min after ordering our meals, the other table received their meal. 30 mins after ordering, we were told that there were no Padron peppers just before we received our meals but only received 3 with the pitta missing from one of the meals. We then asked and told them that there is a meal missing and the food should have not taken this long. The manager, Tina then argued that the skewers are made fresh etc but struggled to rectify the...
This was the worst dining experience I have ever had. We had to wait a long time to be served and when we finally got our drinks, my cordial was hardly noticeable in my drink - it tasted like plain soda. The waiter was unhelpful because his English was very poor and he didn't understand us. The food was terrible and couldn't even be eaten. It was clearly reheated in the microwave because my rice was hard and stuck together. As for my pork stew, I couldn't even find any pork - all I had was tasteless beans and unchewable leafy vegetables. I would advise anyone to avoid this restaurant at all costs.
The “blackened” prawns tostada has 4 small prawns too small to be “blackened” and the tostada under then was small and stale. The corn bread was soggy. Churrasco fried chicken was more fried giblets than chicken. No meat and all oil-soaked breading. All food was either bland or unedible. This is a far cry from the pre-covid Cabana! Don’t mind paying for good food, but this was money thrown away! The food was so bad it was insulting. Beer was ok.
Visited on a Saturday night but the restaurant was half empty and I can’t say I was surprised after our visit. Food ok but very poor service. Waiting staff veered between uninterested and downright rude. Slow for mains to come out too. I get that it might not be their dream job, but wouldn’t have hurt to slap on a smile or be polite as a bare minimum.
The food was good, or at least decent for the cost. The restaurant's decor matched its theme. It is also wheelchair accessible, which is a welcomed feature. The staff were friendly enough, but could have been more attentive. Unfortunately, the disabled toilet was in poor condition as the toilet seat was not properly attached.
