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"I usually pop in once a week for a coffee, the staff are lovely, the atmosphere is nice the coffee is great"
Phone: +441732351356
Address: 34 High Street, Tonbridge and Malling, United Kingdom
Reservation, Booking
City: Tonbridge and Malling
Website: http://www.caffenero.com
Monday: 07:00-18:30
Tuesday: 07:00-18:30
Wednesday: 07:00-18:30
Thursday: 07:00-18:30
Friday: 07:00-18:30
Saturday: 07:30-18:30
Sunday: 07:30-18:00
Dishes: 0
Categories: 2
Reviews: 1144
Disappointing, I used to like Café Nero, but it has changed, not only in Tonbridge but also elsewhere. In the past they had friendly and attentive staff, mostly from European countries most of them have left since the Brexit referendum. There are still a few...nice people working there, but some of those who replaced them make you not feel welcome, and they serve you as if they would do you a big favour. Clean tables have always been a problem, but now even more. Most of the time there is rubbish from previous guests on the table, and even after you sat down with your café it would take a while until the table is cleared and cleaned. Drinks are now served in paper cups, which make an average...
I am currently seated at Neros enjoying a large mocha. This is honestly the best mocha I have ever had. I am wondering why I have not tried this before. When I placed my order, there was only one person serving so I had to wait a bit, but it seems like the staff are doing their best. They are both doing a great job! The cafe is clean, clear, and tidy. The staff were very polite and helpful. Overall, it is a pleasant coffee shop and I may have to consider getting a loyalty card.
I really like the coffee in Caffè Nero but most times I go into the Tonbridge cafe I’m given a dirty spoon and today I had to return the second spoon they gave me because this was also dirty. They did not say sorry or...we will look into this! They just looked at me! CLEAN YOUR DISHWASHER! Also the toilets really need updating and also look shabby. Will be changing my choice of coffee shop sadly.
During my last visit, they had a limited selection of pastries available and initially said they were all out, but shortly after they brought out a whole fresh tray. The plates provided for our food had remnants of old food and sticky residue on them. On a positive note, one of the reasons I continue to patronize this establishment is because they allow dogs, which is a rare find in Tonbridge. Book a table now
Living locally, I'll usually pop in on a Sunday afternoon for a coffee and a catch up on some paper work. Always a busy store, but the staff are great. The tables ARE clear and clean! (unlike some other chain coffee stores) Good value, being...around for a large coffee. Comfortable seating and a nice atmosphere. (I am yet to try the sweet treats!
I have been starting my working day with a coffee at Nero in Tonbridge High Street for several years. Great coffee and the staff have always been great. Those that have moved on always say hello when I bump into them. I’m a happy customer.
The seating area is dirty and filthy. The toilets are a disgrace. The staff are completely useless and can't even make a coffee correctly. This is the worst Cafe Nero I have ever been to and should be shut down.
I quite often pop in for a cappuccino on my lunch break, staff are always friendly helpful, it's always very clean tidy the atmosphere is very relaxed Book a table now
Pity all the vacant tables had dirty crockery on arrival, however, they were quite busy and the things we put aside were taken whilst there.
I usually pop in once a week for a coffee, the staff are lovely, the atmosphere is nice the coffee is great
