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"My son and I went for his birthday dinner. We get the bill and they add a service charge to the bottom that was not a tip we were told. We tipped the waitress $30 for a $126 food bill and they added a $20 service fee. Nowhere did they tell you this before you orderedFood: 4/5"
Phone: +16302792888
Address: 17w512 W 22nd St, 60181, Oakbrook Terrace, US, United States
City: Oakbrook Terrace
Monday: 00:00-22:00
Tuesday: 00:00-22:00
Wednesday: 00:00-22:00
Thursday: 00:00-22:00
Friday: 00:00-23:00
Saturday: 00:00-23:00
Sunday: 00:00-22:00
Dishes: 11
Amenities: 8
Categories: 5
Reviews: 347
We came in at 8:10 PM. We requested from the hostess to be seated at the bar, and she signaled us to put our names within the tablet for the waitlist. She told us the wait time was approximately 15-20 minutes. But she did not ask us for our names. We had two people ahead of us. We waited 40 minutes and then came inside to be seated. The hostess then proceeded to make us wait another 20 minutes while she bussed the table for us. And when we were finally seated at our table.. we never recieved cups of water or even see our waitress. We were not greeted, no apologies for extensive wait times, and we left unnoticed. We waited over an hour just to be seated, and we still not even get asked for dr...
Amazingly wonderful experienceMy God-Sister and I went for a late dinnerThe moment we walked in we felt welcomed the waitress was very informativeI looked around at the ppl eating and noticed a guy and his family enjoying a lobster boil…….We decided to get what they were having….And what a good choice we made, we had lobster boil, corn, eggs, sausage, linguine /Cheesy garlic bread it was so so good and it wasn’t too hot and spicy because I can’t do a lot of hot/spicy. However, my sister was able to get her spicy juices on the side.We had a wonderful time and I highly recommend this for a family, friends, date night or just for yourself It was all type of cultures there and everyone just real...
Good afternoon.. my name is I’m inquiring about a refund for a deposit I put down for a bday party Aug 13th at your oakbrook location that I called Jennifer yesterday to CANCEL. She told me via text that it would be a credit to the store and not a cash refund. This was not discussed at all during the planning of this bday. I am requesting my deposit to be returned the same way it was sent. (Via Jennifer’s personal Zelle) AGAIN , this type of refund was not mentioned as we texted back and forth. I would not have moved forward with the booking if this was mentioned. I would like to keep the reservation as I enjoy Cajun Boil, but due to other reasons I have to cancel and find an diff Venue . I...
This place customer service is garbage! I went there 3x and both times the hostesses have been extremely rude for no reason. I am a big foodie but I hate to come back here just because of the customer service. They don't care because their tip is guaranteed and forced on your bill. Customer service shouldn't be poor just because you get tipped regardless. Management needs to look into this. I won't be surprised if other people complain of the same issue.
My son and I went for his birthday dinner. We get the bill and they add a service charge to the bottom that was not a tip we were told. We tipped the waitress $30 for a $126 food bill and they added a $20 service fee. Nowhere did they tell you this before you orderedFood: 4/5
