"Very helpful and friendly with a beautiful cake thank you"
Phone: +15165415616
Address: 998 Hicksville Rd, 11758, Massapequa, United States
Reservation, Booking
City: Massapequa
Website: https://locations.carvel.com/ny/massapequa/998-hicksville-rd
Monday: 11:00 -21:30
Tuesday: 11:00 -21:30
Wednesday: 11:00 -21:30
Thursday: 11:00 -21:30
Friday: 11:00 -21:30
Saturday: 11:00 -21:30
Sunday: 11:00 -21:30
Dishes: 10
Categories: 4
Reviews: 2019
We visited late in the evening, and I ordered a cookie dough ice cream. Instead, I was served soft serve vanilla. When I tried to explain the mistake to the employee, they insisted that it was soft serve cookie dough, which I don’t believe is a real thing. After taking a single bite, I didn't receive any offer for a replacement or a refund. Not wanting to create a disturbance, I've decided to leave this review instead. We visited on November 4, 2022, at 9:45 PM.
We had an outstanding customer service experience recently! The owner personally called us and was incredibly understanding, kind, and apologetic about a minor mix-up that occurred during our visit. This business truly stands by its word and demonstrates honesty! We absolutely love Carvel, and this location is definitely the best on the island. The owner is such a genuine person!
We went late and I ordered a cookie dough ice cream. I received soft serve vanilla, tried to explain to the employee who told me that it 's soft serve cookie dough which doesn 't seem to exist. One bite was consumed and no compromise was had in the form ofreplacement or refund and I didn 't want to make a scene so I 'm leaving this review. Visited 11/4/22 at 21:45.
I had a disappointing experience at Carvel. I waited for 15 minutes without seeing any employees. I wanted to buy an ice cream cake, but unfortunately, the bottom was melting in my hand as I waited. I understand the challenges of labor shortages, but this was frustrating. Book a table now
The food at this restaurant is consistently fresh. The last birthday cake I bought there had flawless handwriting on it. I was really impressed by how neatly the person wrote on the cake. Haha!
This review is for Carvel. While the signs might be a bit outdated, the staff is young, patient, and friendly. It’s definitely a fantastic place to satisfy your late-night sweet tooth!
I purchased one sundae and got the second one for free. What a great deal for a Wednesday!
Very thick creamy ice cream today at this location Food: 5 Service: 5 Atmosphere: 5 Book a table now
A young man named Michael decorated my cake, and it turned out beautifully.
Very helpful and friendly with a beautiful cake thank you
1229 Ave,NY 11793-2140, United States, Wantagh
Reservation, Delivery Services, North American, Fast Food, American, Burgers
"I had their brisket burger and it was amazing beyond average fast food but you also pay for that. it is very expensive"
3864 Merrick Rd, Seaford, NY 11783-2820, United States, Seaford, NY 11783
Reservation, Chicken, Cheese, Soup, Ribs, Bbq
"Their burnt ends are to die for. Only thing I get every time I go. Always pleasant atmosphere and staff."
1010 Park Blvd, Massapequa Park, United States
Reservation, Sandwiches, American, Casual, Pizza, Wine
"Leonora was amazing! So kind and attentive! Highly recommend eating here!"
236 Broadway, Amityville, NY 11701, USA, United States
Reservation, Sandwiches, American, Salads, Salad, Wraps
"The server was very nice and tentative. He's name is Brian."
1378 Wantagh Ave, Wantagh I-11793-2215, United States
Reservation, Pizzeria, Chicken, Cheese, Pizza, Lunch
"The best pizza in Long Island. come and visit Nino."
