I really love this Carvel, but occasionally I've had some negative experiences with the employees. There have been times when I’ve received significantly less ice cream than expected. I usually get ice cream all over, and most of the time they do fill up the cup properly. I've only spoken up twice when this happened, and both times I was charged extra to get a cup that was actually a normal size. I have three pictures: one shows the amount of ice cream I usually receive from other Carvel locations, while the other two show what I was given before being charged extra. It's frustrating, especially given how tight money is these days, to be charged for a large when you’re actually given the amo...
This Carvel location was not well maintained. The counters and tables were sticky, and the entire work area seemed dirty. The ice cream in the containers showed signs of freezer burn. The staff were unfriendly and used ill-fitting lids on our Carvelanches, creating a big mess. The servers were rude and made it seem like customers were a nuisance when placing their orders. I will never return to this Carvel again!
Due to my difficulty with ambulation, I requested that I place my order and someone just drop it to me in front of the store. I waited in my car and a nice young gentleman placed my grandson?s birthday cake on my front seat. We both had masks on and had no contact with one another. They went out of their way to accommodate me
I’ve been visiting Carvel since I was five years old. It has the best mango ice cream I’ve ever tasted. Even after moving to Connecticut, I still make the trip just to enjoy their mango ice cream with fruit salad. Absolutely the best!
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This place is closed more often than it’s open. The owner is losing thousands of dollars by keeping confusing store hours. Attached is a picture of families trying to get ice cream, taken at 9:00 pm on a 90-degree Thursday night.
The store looks okay overall, but the appearance needs improvement. I suggest the owner replace the worn-out flooring with new tiles, as it negatively affects the store's image and raises concerns about cleanliness and upkeep.
Mango and lemon sorbet were just awful and went straight to garbage. Soft-serve ice cream was not great but bearable. I wish there was a real ice cream place around.
This Carvel is really wonderful! The staff is very attentive, the variety of ice cream is impressive, and there's ample free and convenient parking available.
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My girlfriend and I really enjoy this Carvel location. The ice cream is amazing, and the service is excellent!
My grandkids absolutely adore this place! The ice cream is always delicious.
