Maria, perdona me pero estoy muy decepcionada con su servicio a cliente.Was referred to this bakery for making beautiful custom cakes. I requested to have music notes plus initials made in fondant.When I picked up the cake neither the notes nor initials where in fondant and told Maria, that is not what we had discussed and that I could have written the notes and the initials myself —her exact words to me — then you should have done it yourself.I work in customer service, I would never tell one of my clients — then do it yourself!Furthermore, a gentleman tried to rectify the situation by taking the cake back and creating the initials JDN in fondant so last minute which I had to stand there an...
The only two reasons I come here is because they are one of the only completely NUT FREE spots in the area everything is always consistently fresh. Other than that they have some of the rudest employees, Its actually became a joke between my friends I because we are so blown away by the unprofessional staff. Horrible customer service, they make you feel rushed and look completely annoyed while serving you. One time I pointed to a row and was looking to see which letter number the cookie I wanted was on and before I could speak the girl behind the counter told me not to point they are labeled for a reason LOL I laughed in her face bc what else can you do. Anyway yea ill prob still go because...
I don't typically write reviews, but I feel compelled to share my experience after spending a significant amount on a custom cake. When I picked it up, not only was it not what I ordered (despite confirming the details twice), but it also stained our mouths and hands blue, along with my clothes! To make matters worse, the entire cake fell apart when we tried to cut it. The staff seemed incredibly disorganized and lacked basic customer service skills. I wish I had read the reviews before wasting my money.
If I could give 0 stars I would. I called ahead to have cookie trays made, they told me just come in and I can pick the cookies and they would make up the trays for me. Instead my mom got there and they forced her into getting already made 1lb trays. I need 1 3lb tray, but now I have 6 1lb trays. I now have to make the tray myself. The only thing this place has going for it is it is nut free. Will never be returning after 20 years of loyal business from my family.
Book a table now
Family property and it really shows! The owner is amazing!! I showed him pictures for cakes and he always copies them to perfection!!! I love ordering cakes from them because I know I eat it. They are beautiful and so delicious!!!! As you can see from the photos, this is my favorite place!!!
This is a kosher, nut-free bakery with an excellent selection. The cakes are all fantastic, and we always receive compliments when we bring them to parties. It's great to know that our oldest child, who has a severe nut allergy, can enjoy dessert too!
Amazing! Simply the best! I can’t say enough about Cerbone’s Bakery. My son has a peanut/sesame allergy and everything at Cerbone’s is safe for him and always delicious. They make beautiful cakes and they taste amazing. Thank you Cerbone’s!!!
Sad excuse for a bakery. They're not open on Sundays ? , don't open until 9 am on Saturdays ? and didn't seem to appreciate my business when I did make purchases there. I gave them two stars for simply existing in the neighborhood.
Book a table now
What a wonderful surprise, we went to Starbucks for coffee and found this gem. Nut free, kosher, owned by father and son. Almost every product we bought was great. Even thier day old item was better than some other bakeries.
I only purchased a round challah and was charged $10. I find the price for this round bread to be quite overpriced.
