This place should be shut down. I only hope that what happened to me does not happen to anyone else. I love Charley's and I went to this location because it's the closest one to my work place. I ordered a regular Buffalo Chicken sandwich for myself, and a separate order of fries for my CO worker. I received the sandwich but was waiting for the fries when I was told that the fries were in the same box as my sandwich. I then went back to the cashier and explained to him once again that I wanted the fries separate from the sandwich. He took back the sandwich and opened the box with no gloves on, and proceeded to remove the fries from the box and placing them in another. When I told him that I n...
This place should be shut down. I only hope that what happened to me does not happen to anyone else. I love Charley's and I went to this location because it's the closest one to my work place. I ordered a regular Buffalo Chicken sandwich for myself, and aseparate order of fries for my CO worker. I received the sandwich but was waiting for the fries when I was told that the frieswere in the same box as my sandwich. I then went back to the cashier and explained to him once again that I wanted the friesseparate from the sandwich. He took back the sandwich and opened the box with no gloves on, and proceeded to remove the friesfrom the box and placing them in another. When I told him that I no lo...
I ordered my food via Door Dash…food was given to someone else and the manager refused to remake or refund me and said that it’s my problem. I showed him the receipt on the app and confirmation email to no avail. The manager was rude and disrespectful and said this happens all the time and they are not responsible for giving away the order. You can show up and pick up an order from the counter without anyone asking for the order number. This is unacceptable and I will not be patronizing this establishment in the future.
When I placed the order everything was fine.once I got to the section where you tell what condiments you want,it was totally different order.the guy who took the order made a mistake or didn’t hear me properly.but order amount was the same.once I told him that’s what not what I ordered he wants more money because it cost more money.I even told him when I ordered this and that I want.I always buy from there but no more.they lost a customer today. Need better training and how to talk to customers. Hope they make changes.
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Good day, Iam informing you the nasty level of customer service received by the Valley Stream Green Acres Mall location employees. They are mis representing pricing and not being helpful. I tried to place a order from the application for the store and that location was unavailable I believe there is an issue with the app at this time. I believe your employees should be more helpful and not rude and disgustingly dismissive to customers. This took place today Friday June 16,2023 at 1608hrs.
I ordered something online, cuz I had a busy day and paitiently waited for it, I left precise instructions to call me first when they come, I wake up to an email 20 minutes after the delivery was due telling me that the driver cancelled, but the food tracker still counts it as being delivered and aside from the money being taken from my account I was given no prior notice to find an alternative and now I have a hole in my wallet as well as my stomach. They’re also not picking my calls
I ordered something online, cuz I had a busy day and paitiently waited for it, I left precise instructions to call me first when they come, I wake up to an email 20 minutes after the delivery was due telling me that the driver cancelled, but the foodtracker still counts it as being delivered and aside from the money being taken from my account I was given no prior notice tofind an alternative and now I have a hole in my wallet as well as my stomach. They?re also not picking my calls
I just received my food from Charleys Philly Steaks through Door Dash, and I couldn't finish it. The Coke I ordered was unpalatable; it tasted like the machine hadn't been cleaned in a long time—really unpleasant! The Classic Philly sandwich was far too salty and appeared to have been made on an unclean surface. The city needs to inspect this restaurant to ensure they're adhering to health standards. I won't be returning.
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They were very rude to a person with developmental disabilities. The staff were also, laughing at the person with a developmental disability. I would encourage anyone who works in human services not to bring the people they support to this location for lunch.
Update your uber and dash door app all the condiments is not listed making me cancel the whole order for a simple sauce
