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"Ordered the new kentucky bourbon cheese steak! Excellent sandwich. Fast service!"
Phone: +18332302930
Address: 101 Jordan Creek Pkwy, West Des Moines, 50266-8114, United States Of America
City: es
Website: https://www.charleys.com/locations/jordan-creek-town-center/
Monday: 10:00 -19:00
Tuesday: 10:00 -20:00
Wednesday: 10:00 -20:00
Thursday: 10:00 -20:00
Friday: 10:00 -21:00
Saturday: 10:00 -21:00
Sunday: 12:00 -18:00
Dishes: 11
Amenities: 1
Categories: 5
Reviews: 86
Elisa, the lady at the cash register is deaf and can not hear a thing. This is the second time I have ordered at her register and she always messes up my order. This time they completely deleted my order from the screen, and made me wait 20 minutes for something that could have taken 5. The line cooks do not hear as well you have to yell at them for them to hear you. This is not good customer service
The people here just mess up your order and they don’t even take the time to listen. I had to repeat my order 5 times and the lady named Elisa still didn’t get my order correct. When I got down to the pickup they deleted the order off the screen and I waited 20 minutes for my food. The line cook looked high and I didn’t trust him with making the food
Drove 40 minutes because the website says they close at 7. Regardless, we showed up before 6 and they didn’t serve us because they were closing. Definitely understand not serving because you’re closed but before closing time? Fix the online closing time too.
The manager tells the employees to say that the water button on the soda fountain does not work. The only water option is to purchase a bottled water with your meal.
Ordered the new kentucky bourbon cheese steak! Excellent sandwich. Fast service!
