I've been to this Charleys Philly Steaks location several times and generally found the food to be decent. However, during my latest visit, I ordered the fiesta steak fries, which had very little cheese on them. I politely asked an employee to add more cheese, and he did. Unfortunately, the manager then reprimanded the employees and came over to my table, insisting that I should have ordered extra cheese and paid for it. Having just spent $29 on two cheesesteaks and fries, I found this interaction not only embarrassing but also humiliating in front of other customers. If handled more professionally, this situation could have been avoided. This will be my final visit to this location.
