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"I love Chick-fil-A, but this place is always terrible. the workers are unfriendly, management is uninterested and unhelpful, constantly changing drive-thru traffic flow is dreadfully built and managed, and food orders rarely correct or hot. if I could give a zero rating, I would. this place has lost this frequent customer."
Phone: +18037381004
Address: 5440 Forest Dr, 29206, Columbia, US, United States
City: Columbia
Website: https://www.chick-fil-a.com/locations/sc/forest-drive
Monday: 06:30-21:00
Tuesday: 06:30-21:00
Wednesday: 06:30-21:00
Thursday: 06:30-21:00
Friday: 06:30-21:00
Saturday: 06:30-21:00
Dishes: 10
Amenities: 15
Categories: 5
Reviews: 6356
I always hear great reviews about this place, so I decided to go eat there today. This is the first time I will be eating at a Chic Fil A. Well, this place was a great disappointment. I went in there to sit down and eat but the lady there said they were closed at 330pm. Well, I got there at 400pm and there were people in there eating and one waiting for his order. So, what does close mean? I couldn't understand that part. In your website for the establishment on Forest Acres, Columbia, SC.. the hours said they close at 10pm. The lady that spoke to me said I'd have download the app and place my order, while I am in there waiting. WTH? I couldn't understand the logic behind that, so I just lef...
I was surprised by my experience. I ordered ahead on the app which is a great convenience. Unfortunately, I was stuck in the drive thru for maybe 10 to 15 minutes. There was only two cars in front of me; the lady at the window didn't explain or apologize for the wait. I wasn't upset about the wait, I know things happen but I wasn't happy about the food. My chicken sandwich was super dry and unappetizing. I didn't finish it, and will most likely not return to that particular location.
As a Chick-fil-A employee I understand that you have hard days . But when taking my order and saying what the heck do you want . Also not saying my pleasure instead your welcome.Then when placing a mobile order on my app it took 6mins for a small waffle fries. I do not recommend this Chick-fil-A . I understand that small store but should not take 10 minutes to make 4drinks . The lady ask me twice what were the drinks .
Never have I written a bad review about Chick-fil-A. I'm really disappointed in my experience today. Coffee was warm not hot, food was only warm, my yogurt wasn't what I ordered, I didn't get any of the condiments I ordered. I guess even Chick-fil-A is being impacted by covid in terms of their employees and training. Sad ? On a positive note, I did get a straw!
I love Chick-fil-A, but this place is always terrible. the workers are unfriendly, management is uninterested and unhelpful, constantly changing drive-thru traffic flow is dreadfully built and managed, and food orders rarely correct or hot. if I could give a zero rating, I would. this place has lost this frequent customer.
