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"30 minutes in the ride thru is a bit ridiculous. They have their two lanes for orders that now have the loudspeakers and menu cards on both, but I think it was much faster than the people put right. I also feel like a part of the southern courtesy they missed earlier."
Phone: +18047449092
Address: 12301 Chattanooga Plz, 23112, Midlothian, United States
City: Midlothian
Dishes: 10
Amenities: 6
Categories: 5
Reviews: 3445
This Chick-fil-A used to be so good, not sure why, but quality has gone enormously down lately. Ging through the Drive-Thru this morning at 10:45 to find that there was a little beard hair in my cup. I really don't feel like I could return to this place after that. I understand that Chick-fil-A tries to be more tolerant of facial hair, but this place obviously has no prioritization of hygiene. There were several times when I or my wife order food and either get the wrong items or get out of their frits, containers that are only filled halfway. I usually have none of these problems at other Chick-fil-A locations.
The Chik fil a crew were very unorganized tonight. So disappointed in the service. Missing items in the bag. Replacement item not equal to item not available. No effort to compensate or make things better. Another customers bag fell from the drive thru window and the employee just put it back in the window like nothing happened. The bag wasn't checked to make sure all was okay or replaced. The employee seemed agitated when I asked for straws that were not in my bag. The kids meal didn't have a toy. The wait was way longer than usual. Tonight was not a good night at Chik fil a!
The fries were sour immediately after my order, even the abnormal amount of cheese in the macaroni was unpleasant. But the chicken was good as usual. The driving person who spends the food did not welcome me or thank me for the visit. It doesn't matter to me, but I work in the food it has to do, I feel it has to be kept on the same standard!
Went to Chick-fil-A for breakfast, food was wonderful, it was fresh and hot. The cashier was amazing he was polite and funny and very helpful. The only thing I noticed is that they stopped coming to the tables to see if you needed a drink refill and there was plenty of staff and they were not very busy. But I would go back.
30 minutes in the ride thru is a bit ridiculous. They have their two lanes for orders that now have the loudspeakers and menu cards on both, but I think it was much faster than the people put right. I also feel like a part of the southern courtesy they missed earlier.
