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"Horrible service, waitress collected menus before take our order. Finally placed order, food came out and she asked us to pay the bill. Not once did she check to see if we needed anything else etc."
Phone: +17136903800
Address: 13050 Northwest Fwy, Houston, United States Of America, The Energy Corridor, Houston
Monday: 10:45-22:30
Tuesday: 10:45-22:30
Wednesday: 10:45-22:30
Thursday: 10:45-22:30
Friday: 10:45-23:30
Saturday: 10:45-23:30
Sunday: 10:45-22:30
Dishes: 1
Amenities: 4
Categories: 5
Reviews: 2961
This is probably THE worst Chili 's I have ever been to and yesterday marked the last time I will ever go to this location. I was there at around 2pm to watch the Chiefs game and sat at the bar. 1. The bartender had a bad attitude and just looked like she hated her job the entire time. Either she had resting b face or she was miserable and it came out when I asked for a simple request: refill my chips while my queso was still warm. 2. I caught her looking at her cellphone multiple times. She would come out of the kitchen, look at her phone, then go back into the kitchen. She was slow and had ZERO hustle. I asked when I was low on chips for a refill and it took 10 minutes...for her to tell me...
Not 1 star because this location is usually good with service but today 1/28/24 it was definitely a 1 star experience. Server seemed new or didn’t know what she was doing, left in the middle of taking our order because a different table said something to her, not her fault for being called but kind of unacceptable to leave our table while attending us. They sent unsweetened tea to my gf after asking for sweet, we politely asked for sweet tea, they brought us back the exact same tea, no problem we ask for water, and the water comes with no ice..well that’s not too bad but yeah couldn’t get the sweet tea part right for us. I asked for my big bite burgers to come without ranch and they had ranc...
We love going to Chilli's for food, and this time we tried this branch. It was a take out order. As usual, we had to wait a bit since Chilli's is a busy restaurant. But we got our food as perfect as it can be. We forgot to take photos of the main dish, but we did capture a picture of their amazing molten lava cake. We definitely recommend this branch too! :
Everything here was just horrible. Was told to seat ourselves, sat, waited about 10 minutes decided to stay. We ordered all at once, food, came burnt, Mac and cheese burnt. Ribs burnt. Got our margaritas after. Didn’t ask for new food just finished my drink and left. Nobody checked on me other than when I got my drink.
Horrible service, waitress collected menus before take our order. Finally placed order, food came out and she asked us to pay the bill. Not once did she check to see if we needed anything else etc.
