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"The manager, Josh, seemed dismissive and even laughed while speaking with my server. After we decided to pay for what we had eaten, the waitress insisted I pay for my partner's meal too, even though she hadn't touched it. This was one of the worst dining experiences I've ever had, and I will not be returning. It's frustrating when a manager prioritizes their own opinion over the customer's experience."
Phone: +17275280870
Address: 7250 US Highway 19 North, 33781, Pinellas Park, United States
City: Pinellas Park
Dishes: 7
Amenities: 14
Categories: 5
Reviews: 11246
My Wife, Kids(adults), Grandaughters, and other assorted Family friends met here 2 weeks or so, after work for a late dinner and some had drinks too. 24 people in all. We showed up with no reservation. The staff bent over backwards to be able to seat us all together including the manager comping a couple dinner and drinks to move in middle of their dinner. The service was phenomenal, the food was all hot, fresh and DELICIOUS!!! OUR THANKS TO ALL STAFF INVOLVED! One of the BEST DINING EXPERIENCES EVER FOR US, and I used to work in the I industry so I know PHENOMENAL GUEST EXPERIENCES only happen when their staff all care about their guests care!!! HIGHLY RECOMMEND THIS LOCATION TO ALL!!!
Similar to many recent reviews, the wait time for a table was excessively long. It seems like the restaurant may be understaffed, as there were numerous empty tables when we first arrived. However, once we were seated, the service was good. Our server was attentive and provided excellent service from drinks to appetizers to the main course, checking on us throughout the meal. The food was enjoyable, with the various dishes and appetizers being hot and tasty. While my ribs were just okay and could have been more tender, they were served on a metal tray with brown paper, which was not a big issue.
I used to give this restaurant a good rating, but I am now taking it back. During my last pick-up order, they forgot my $4 extra cheese fries and said they would send me a gift card instead, but never did. This time, my entire meal was raw - from the steak, to the veggies, to the cold fries. They also forgot my $4 queso dip, which I paid extra for. It would be one thing if it was just a regular free cup of salsa, but I paid extra for it. I will never be coming back to this restaurant again.
First of all- what an amazing experience at Chilis! I ran into to manger, Lear, who was very friendly and very accommodating. He asked us what we needed and assisted accordingly. He even went ABOVE AND BEYOND to accommodate us. Our server, Don, was also just equally just as amazing! Very friendly and fun service. I never leave reviews, but these two people deserve a shout out. We will definitely be back!!
The manager, Josh, seemed dismissive and even laughed while speaking with my server. After we decided to pay for what we had eaten, the waitress insisted I pay for my partner's meal too, even though she hadn't touched it. This was one of the worst dining experiences I've ever had, and I will not be returning. It's frustrating when a manager prioritizes their own opinion over the customer's experience.
